Customer Insights Senior Manager
 Allstate Insurance | |
 United States, Illinois | |
 May 13, 2025 | |
|
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Lead Allstate's Customer Listening Strategy-Turn Insights into Action.The Voice of Customer (VoC) team utilizes its expertise to determine how and where Allstate listens to customers. The insights derived from this feedback ecosystem will enable the organization to improve processes, products and experiences that our customers have, and thus, must be actionable. As the leader of this team, this individual develops and oversees Allstate VoC feedback ecosystem. The accountabilities of the team include developing strategy, ongoing needs analysis, external research and benchmarking, consulting on VoC best practices, feedback instrument design, program design and implementation, vendor selection and vendor management. Success in this role requires strong collaborative skills working with matrixed teams and demonstrated experience as a self-motivated and independent critical thinker. Candidates must have passion for doing right by the customer, strong project management skills, and is empowered and encouraged to bring their whole self to work. This individual will be expected to flex their creativity when solving problems, speak up, have a data-driven point of view, and be an advocate for the customer. Key Responsibilities * Continuously maintain an up-to-date perspective through external research into emerging best practices, technologies and techniques to best capture customer sentiment and behavior * Provide thought leadership and strategic consulting to stakeholders across the enterprise on design principles, best practices, and strategies to influence outcomes that impact the customer * Serve as a VoC Subject Matter Expert * Inspire a test-and-learn mindset to instrument design * Build and maintain strong business partnerships to collaboratively drive improvements * Lead the team through identifying improvement areas, determining priority, gaining alignment on recommended actions, designing and deploying innovative solutions and systems * Oversee the VoC ecosystem * Inspire and align the team and partners toward this common vision * Develop a long-term VoC strategy as well as the path to get there * Set the VoC Strategy Education* 4 year Bachelors Degree (Preferred) Experience* 10 or more years of experience (Preferred) Supervisory Responsibilities* This job has supervisory duties. Education & Experience (in lieu)* In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Skills Strategic ConsultingCompensation Compensation offered for this role is $125,200.00 - 207,550.00 annually and is based on experience and qualifications.The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance. To view the "EEO is the Law" poster click "here". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs To view the FMLA poster, click "here". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. 
| |