Salesforce eCommerce Admin

Make your mark at the world's largest HVAC company

Daikin Applied is seeking a talented Salesforce eCommerce Admin. The Salesforce eCommerce Admin will be responsible for configuring, maintaining, and supporting B2B eCommerce operations on the Salesforce platform. Their work ensures smooth day-to-day functioning of the storefront and supports business users in managing their digital commerce ecosystem. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: Plymouth, MN - Hybrid

What you will do:

• Provide advice, mentorship, and assistance to junior engineers to develop staff capabilities
• Partner with business owners to understand requirements, build functional design documentation, and develop technology solutions that align with business goals
• Provide support to product development regarding escalation, estimation and prioritization
• Set up and maintain B2B Commerce features such as catalogs, price books, accounts, products, and entitlements
• Configure business-specific rules like pricing, inventory visibility, and buyer groups
• Manage storefront setup including page layouts, navigation menus, and search configurations
• Create and manage user roles, profiles, permission sets, and access controls
• Set up partner or buyer users in Experience Cloud (if used with B2B Commerce)
• Troubleshoot login or access issues
• Import, update, and validate data for products, pricing, customers, and orders using tools like Data Loader or Data Import Wizard
• Ensure data quality, integrity, and cleanliness across B2B Commerce-related objects
• Act as the first line of support for business users and customers using the B2B storefront
• Troubleshoot issues related to product visibility, cart/checkout problems, and user access
• Collaborate with developers for escalated technical issues
• Monitor store performance, error logs, and customer activity
• Create reports and dashboards to track KPIs like order volume, customer activity, or abandoned carts
• Work closely with eCommerce Product owner and IT teams to support business needs
• Document configurations, processes, and training materials for internal teams
• Keep up-to-date with Salesforce releases and B2B Commerce enhancements
• Participate in testing and rollout of new features or integrations

What's in it for you:

• Medical/Dental/Vision coverage, PTO, 401K match, support for community involvement and much more
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

Minimum Qualifications:

• Bachelor's degree in engineering, Computer Science, IT or a related field or equivalent experience
• 5 to 7 years of Technology related experience
• Strong understanding of Salesforce core platform (Sales Cloud, Experience Cloud)
• Familiarity with the B2B Commerce data model, including Product2, PriceBook, Order, Account, and Contract
• Experience with Salesforce setup/configuration, Data Loader, reports & dashboards
• Basic understanding of eCommerce workflows (product browsing, pricing, checkout, order management)
• Experience with permission sets, sharing rules, and security settings
• Experience working in Agile and waterfall software development methodologies
• Experienced working on B2B eCommerce and other external community sites
• In-depth knowledge of the Salesforce platform including its core features, capabilities, and limitations
• They should be experience with Salesforce's various cloud offerings such as Sales, Service (Order Management), and Marketing Cloud
• Experience with understanding and assessing proposed solutions to meet requirements
• Work visa sponsorship is not available for this position

Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:

• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions
• Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
• Short term and long-term disability
• 3 weeks of paid time off for new employees + 11 company paid holidays
• Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual
• Paid sick time in accordance of the federal, state and local law
• Paid parental leave and tuition reimbursement after 6 months of continuous service

The typical annual base salary for this position ranges from $80,00 - $132,000 (+ 10% bonus) in Minnesota. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

LI-RS1, LI-hybrid