Service Delivery Analyst

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Job Description

We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS?

Please note:

This role is only available at the locations listed in the job post

Hybrid (three days in-office, two days virtual)

About the role:

Perform support activities required to maintain a high level of availability and stability for one or more applications including incident/problem analysis and resolution, change deployment and certification, application performance, application operations management and development support.

What you will be doing?

• Provides technical support activities for a software production processing environment. 24-hour support on a rotation basis

• Installs, maintains and supports application/source code and/or its components and subsystems including third party software.

• Detects, diagnoses and reports related problems.

• Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.

• Follows escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner.

• Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.

What you will need:

All minimum requirements must have been in the FINTECH industry

• 8-10 years minimum experience Escalation Management and Issue Ticket Oversight

• 8-10 years minimum experience working with Service Now, Jira, Web Logic- Azure- Linux

• 8-10 years minimum experience creating Monthly Reporting: including: gathering and delivering monthly SLA reporting

• 8-10 years minimum experience creating the Monthly Performance Management PowerPoint deck for review with the client.

• 8-10 years minimum experience working with direct client interaction

• 8-10 years minimum experience reviewing and delivering Incident Root Cause Analysis (RCA) to the client

• 8-10 years minimum experience with Change Management reporting,

Added bonus if you have:

• SQL

• Network Scripting

Current and future sponsorship are not available for this position

What we offer you:
A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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