CenterPoint Energy and its predecessor companies have been in business for more than 150 years.
Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.
Our Commitment: CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.
At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.
Job Summary:
Serves as single-point-of-contact for customer distribution projects, which includes the customer account relationship, project management from inception to completion and distribution system development, reliability and maintenance. Analyzes, designs and prepares structural and electrical specifications and work orders. Aligns resources to meet customer service commitments and leads teams to address customer needs.
Essential Functions:
*Develops relationships with key stakeholders so that the Company is regarded as a partner through consulting on electric service requirements, problem resolution, contractual agreements, reliability, outage coordination and overall customer satisfaction.
*Coordinates projects and communication for service extension negotiations related to service locations, requirements, costs, easement rights, construction timeframes, planning and reliability.
*Coordinates interdepartmental activity to meet customer needs and objectives.
*Develops and maintains business partnerships with elected officials and employees of city, county and state entities to effectively service customers.
*Identifies, evaluates, and explains issues related to compliance to governmental regulations, code violations, and CenterPoint Energy standards, adjusts the message to match the level of the audience
*Develops relationship with community and civic leaders so that CenterPoint Energy is regarded as a strong corporate citizen. Must be flexible to attend functions outside of normal work hours to represent CenterPoint Energy.
*Participates on appropriate process improvement teams and regional operations task forces to represent the role of the Key Accounts group, ensuring the group's role is properly represented in new business models as they are developed.
*Performs follow up with customer regarding their satisfaction with project work and if necessary initiates action based on feedback and/or resolve conflicts.
*Plans, budgets, monitors, controls and report son expenditures in area of responsibility, while effectively prioritizing workload and use of available resources within budget and time constraints.
Basic Qualifications:
Education:
Bachelor's degree required from an accredited college or university in Science, or a related field required.
Experience:
Requires a minimum of five (5) years of experience in a project management role and/or leadership position in an electrical distribution operations or engineering function.
Competencies:
1. Business and Financial Acumen - Understand the impact actions and decision have on the bottom line of the enterprise.
Understand drivers of profitability.
Use resources efficiently.
Demonstrate an understanding of how day-to-day activities impact CNP bottom line.
Proactively look for and implement ways to reduce or contain costs where appropriate.
Knowledgeable of technology enhancements and the efficiencies it brings to company operations
2. Coaching and Development - Develop others' capabilities to empower them to reach their potential.
Seek opportunities to get input from others for continuous improvement.
Provide honest and courageous feedback to others.
Seek out and be open to feedback from others.
Inspires, motivates and guides others toward achievement of growth and development goals
3. Collaboration - Eliminate boundaries and drive common goals.
Shares information proactively with others in order to achieve shared goals.
Collaborates openly with others as a team player to accomplish company/organization objectives.
Demonstrates understanding of the impact of own actions on other team members and/or other departments.
Demonstrates behavior that allows others to contribute to their full potential.
4. Connecting, Listening, and Sharing - Maintain open, active, two-way communication
Proactively share and seek out ideas with others.
Demonstrate openness and accessibility to others.
Share thoughts and feelings in a direct, genuine, and respectful way.
Demonstrate you have listened to and understand others' points of view.
Actively seek diverse perspectives.
5. Customer Focus Through Service - Understand and exceed the expectations of internal and external customers
Deliver customer-focused strategies that build and sustain customer commitment and loyalty. Exceed internal and/or external customer's expectations.
Accept responsibility for the quality of service delivered.
Demonstrate commitment to continuous improvement of services.
Readily readjust priorities to pressing and changing customer demands.
6. Enterprise Mindset - Act in way that are best for the company as a whole
Clearly understand the impact and implications of decisions to the company.
Place organizational success above individual and team gain.
Focus on efforts that add significant value and align according to priorities.
Understand the big picture and the impact when executing plans and making decision.
7. Results Orientation - Reject the status-quo, find opportunities to improve and drive outstand business results
Drive for results consistent with the organization's vision, mission, and strategies.
Demonstrate curiosity by challenging assumptions and questioning processes.
Assess individual performance against a set of measurable criteria.
Hold self and others accountable for verifying results and living the values.
Demonstrate willingness to examine successes and failures in order to apply what was learned to improve individual performance.
Perform the duties and responsibilities of his or her position efficiently and effectively.
Manages one's own time, energy and abilities and leverages the use of technology for maximum performance.
8. Steadiness-Demonstrate strength, poise, and an appropriate presence.
Project credibility in adversarial situations.
Make decisions confidently and wisely, after considering alternative courses of action.
Handle conflict effectively.
Remain focused and positive during periods of transition or uncertainty.
Act to preserve relationships, even under difficult or heated circumstances.
Publicly model behavior that supports the vision and values.
Working Conditions:
Physical Requirements
Able to hear oral communication either in person or on equipment such as telephone or mobile phone.
Able to reach, grasp and move items.
Able to exert up to 10 pounds of force occasionally, and/or a minimal amount of force frequently to lift, carry, push, pull, or otherwise move objects.
Able to operate a personal computer, laptop, or smart phone proficiently and view a computer screen or monitor for extended periods of time.
Able to stand, walk, bend, lift, carry, climb/descend stairs, reach and squat occasionally.
Able to operate a copy machine, printer, scanner, fax machine, telephone and other office equipment.
Able to communicate orally in a clear manner, in person or over a telephone or mobile phone.
Able to exert a minimum of 10 pounds of force to lift, carry, push, pull, or otherwise move objects
Able to operate motor vehicles, including the ability to enter and exit vehicles unassisted.
Able to drive for long distances across assigned service area.
Working Conditions:
Able to support the Emergency Operating Plan.
Able to work indoors, in an office environment, regardless of whether open office, cubicle or private office.
Able to travel occasionally, possibly overnight.
Able to work a varied schedule with projects and deadlines requiring the ability to meet changing demands.
Able to work with occasional exposure in all weather conditions, in or around dirty and/or greasy equipment, and in noisy conditions when at field sites or other settings.
Able to work as required, often over 40 hours a week.
Able to wear personal protection safety equipment, such as respirator, safety glasses, hard hat, gloves, protective footwear and ear plugs, occasionally.
This job description reflects an assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Other duties & tasks may be assigned at CNP's discretion.
We want you to know
Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together.
What we bring to you
- Competitive pay
- Paid training
- Benefits eligibility begins on your first day
- Transit subsidies
- Flexible work schedule, paid holidays and paid time off
- Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
- Professional growth and development programs including tuition reimbursement
- 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution
Job Type:Full Time
Posting Start Date: 05/14/2025
Posting End Date: 05/21/2025
This contractor and subcontractor shall abide by the requirements of 41 CFR * 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.
#LI-CNP
CenterPoint Energy
paid time off, paid holidays, tuition reimbursement, 401(k)
May 14, 2025