Senior Director of Information Technology Engineering and Delivery

Do you have deep technical expertise, outstanding leadership, solid discernment, consistent track record managing successful engineering and delivery teams? This could be a fantastic opportunity to consider!

The Senior Director of Information Technology Engineering and Delivery is a senior leadership role responsible for the strategic direction, execution, and operational excellence of the Affinity IT systems engineering, and service delivery functions across the solution line. This role leads a team of IT professionals and collaborates closely with other IT leaders and business collaborators to ensure the reliable, secure and efficient delivery of technology services that enable business objectives and drive innovation! This position reports to the Global Head of Digital and Engineering, Affinity Solutions.

Aon is in the business of better decisions.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like.

Strategic Leadership & Vision

Develop and articulate the strategic vision and road map for technology systems engineering, and service delivery, aligning with the overall IT strategy and goals.

Find opportunities to use emerging technologies and standard processes to enhance the organization's IT capabilities and drive operational efficiencies while accelerating innovation and growth.

Make valuable contributions to the development of the solution lines overall IT budget and resource allocation. Anticipate future technology needs and proactively plan for scalability and growth

Engineering Leadership

Responsibility for implementation, and maintenance management of the IT continuous innovation and program development teams with a focus on high performance, agility, and scalability.

Partner with architecture and infrastructure leadership related to design, solutioning, cloud environments, technology modernization and lifecycle management.

Ensure the adoption of robust and scalable engineering principles and standards.

Lead the development and enforcement of IT architecture standards and guidelines.

Drive the evaluation and selection of technology platforms and solutions in partnership with architecture leadership.

Service Delivery Management

Establish and maintain clear service level agreements (SLAs) and operational level agreements (OLAs) for all IT services.

Development and implementation of robust IT services processes. Ensure the efficient and effective delivery of IT services, meeting or exceeding agreed-upon service levels.

Monitor service performance, identify areas for improvement and implement proactive measures to enhance service quality.

Team Leadership and Development

Lead, mentor, and develop technology managers, engineers, and delivery professionals, fostering collaboration, accountability, and continuous improvement.

Set clear performance expectations, provide regular feedback, and conduct performance reviews. Identify and address skill gaps and develop training and development plans for team members. Promote a positive and engaging work environment.

Management and Communications

Build and maintain strong relationships with business collaborators, understanding their technology needs and ensuring alignment of IT services with business objectives. Communicate effectively with executive leadership, IT colleagues and collaborators on IT strategy, initiatives, and performance.

Handle vendor relationships related to engineering and service delivery.

Risk Management and Security

Work closely with the Global Security leadership to ensure the security and integrity of solution lines, applications, and data. Identify and mitigate IT-related risks by conducting regular assessments and implementing preventive measures.

Implementation and alignment of comprehensive security policies and procedures to safeguard our systems and data.

We do not offer visa sponsorship for this role.

Skills and experience that will lead to success.

• Minimum of 10 years of dynamic experience in IT with at least 7 years in senior leadership roles responsible for systems engineering and service delivery.
• Deep technical expertise across a broad range of technologies (e.g. Azure Cloud, Digital, .Net, CMS, PMS, AI etc.)
• Demonstrable experience in crafting, implementing, and managing complex IT environments.
• Solid understanding of ITIL or other relevant IT service management frameworks.
• Exceptional leadership, critical thinking, communication, and interpersonal skills.
• Demonstrable ability to build and lead high-performing technical teams.
• Strong business sense and the ability to align IT strategy with business goals.
• Experience handling IT budgets and vendor relationships.
• Excellent problem solving and decision making skills.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field, or equivalent experience. Master's degree or equivalent experience preferred.

Preferred Qualifications

• Certifications in relevant technologies (e.g. Microsoft, AWS, Azure, Salesforce) or technology service management.
• Experience in specific industry relevant to the organization.
• Experience with DevOps and automation practices.

Skills: Strategy Development & Implementation, Technology Innovation, Engineering Expertise, Leading and Developing Teams, Relationship Management, Effective Communication (written and verbal), Financial Planning and Budget Management, Vendor Relations, Security Awareness, Problem-solving & Decision-Making, Operational Excellence

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position (intended for U.S. applicants) is $168k to $180k annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance. This role does not accrue vacation. Rather, this role is eligible to take paid time off at the discretion of the employee and management in accordance with company policy and practices. Various other types of leaves of absence; paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.