Collections Program Assistant

Welcome and thank you for your interest in employment with Loudoun County Government!

ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION.

The Treasurer is a locally-elected constitutional officer whose duties are mandated by the Code of Virginia and local ordinances. The Treasurer is elected at-large for a four-year term and provides direct service to all Loudoun residents and businesses. The principal functions of the Treasurer's Office include billing and collecting taxes for real and personal property, business licenses, and other services as specified by the Code of Virginia and local ordinances; acting as primary depository of revenue for all County agencies, including Loudoun County Public Schools (LCPS); investing and safeguarding County funds; reconciling County funds to bank and investment accounts; and providing outstanding customer service to taxpayers, County staff, and LCPS staff.

The Loudoun County Treasurer's Office is seeking a qualified Collections Program Assistant for its Sterling, Virginia location. This role requires regular interaction with taxpayers to manage the collection of overdue tax accounts and departmental receivables.

Key duties include skip-tracing, placing liens, initiating DMV stops, and conducting telephone inquiries. Additional responsibilities involve answering calls in a call center environment, processing payments, cashiering, distributing mail, and supporting special projects.

The ideal candidate will have experience in collections, strong communication and customer service skills, and the ability to manage multiple tasks in a fast-paced environment. Proficiency in Microsoft Word and Excel, discretion, and commitment to confidentiality are essential.

Hiring salary is commensurate with experience.

Requires a combination of education and experience equivalent to a high school diploma (associate degree preferred) and two (2) years of related experience. Preference will be given to candidates with experience in call centers or collections, and those with knowledge of local taxation or finance. Bilingual (Spanish/English) skills are preferred.

Employment is contingent upon successful completion of a criminal background check and credit check.

Standard working hours are Monday through Friday, 8:30 AM to 5:00 PM. Mandatory overtime is required during peak periods, including tax deadlines.