Regional Customer Development Executive

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
MGM Resorts International is seeking a Customer Development Executive to join our dynamic team and help drive incremental business from our valued casino customers. In this role, you'll be the face of our brand-cultivating connections, identifying opportunities, and delivering the legendary service that sets us apart.

THE DAY-TO-DAY:

• Engage new, existing, and inactive customers to grow loyalty and drive repeat visits.

• Evaluate customer play and authorize comps, credit lines, and special incentives including hotel stays, dining, event tickets, promotional chips, free play, and more.

• Collaborate with Casino Marketing and on-property teams to create personalized experiences for qualified guests.

• Resolve customer concerns with professionalism, speed, and care.

• Maintain strict confidentiality of customer data in line with company standards.

• Represent MGM Resorts at exclusive events to promote the property and build relationships.

• Travel occasionally to meet customers and represent the brand both domestically and internationally.

THE IDEAL CANDIDATE:

• Bachelor's degree or equivalent experience

• 5+ years of relevant experience required

• A passion for hospitality, strong interpersonal skills, and a polished professional presence

• Proven success in guest-facing roles within fast-paced, high-volume environments

• Ability to make sound decisions regarding credit, incentives, and customer service

• Flexibility to work a variety of shifts as needed

THE PERKS & BENEFITS:

• Prioritize your wellness, access programs crafted to nurture your mental and physical health.

• Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond!

• Savor delicious meals for free in our employee dining room.

• Park with ease-whether you're on or off shift, it's free!

• From healthcare to financial support and generous time-off options, we've got you covered.

• Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities.

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.Aspx?RequestID=7febfd454f8b

Are you ready to JOIN THE SHOW? Apply today!