New

Call Center Representative

Aleron
United States, Texas, Richmond
May 22, 2025
Description Acara Solutions is seeking a highly motivated and customer-focused Call Center Representative to join our client on a Full Time Direct Hire opportunity located in Houston TX You will be the first point of contact for customers calling our office. You will play a critical part in delivering exceptional service by addressing inquiries, assisting with new service setup, collecting payments, resolving issues, and guiding customers through our systems and processes. Our call center handles approximately 1,200-1,500 calls per day, and each representative typically manages 300-500 calls weekly. This is a fast-paced environment where professionalism, empathy, and efficiency are key. Key Responsibilities Handle inbound and outbound customer calls in a timely and professional manner. Respond effectively to customer inquiries about services, billing, and general information. Assist customers with account setup, service navigation, and troubleshooting issues. Accurately log all interactions, including complaints, resolutions, and follow-up actions. De-escalate challenging situations by providing calm, courteous, and solution-focused responses. Collaborate with internal departments to ensure customer satisfaction. Route calls or escalate issues as needed to the appropriate personnel. Maintain a strong understanding of company products, policies, and customer portals. Job Requirements Preferred Skills / Qualifications: Strong active listening and interpersonal communication abilities. Excellent verbal and written communication skills. Demonstrated patience, empathy, and professionalism under pressure. Comfortable handling high call volumes and working in a fast-paced environment. Proven multitasking and organizational skills. Solid time management and attention to detail. Basic to intermediate computer literacy (CRM systems, email, customer portals). Problem-solving and troubleshooting capabilities. Ability to adapt quickly and maintain composure in high-stress situations. Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Apply