Assistant Branch Manager

About Us
Capital Bank N.A. is headquartered in Maryland, and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey.

Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker.

Position Purpose
Capital Bank is seeking an Assistant Branch Manager to join our Rockville branch location. This role will assist the Branch Manager in performing all the customer service, operational and supervisory duties associated with running a branch office and competently supervise the branch office in the absence of the Branch Manager. Working in partnership with Business Bankers, Commercial Lenders and Treasury Management Specialists, the Assistant Branch Manager will assist customers with the establishment of new deposit accounts and ancillary deposit services. The Assistant Branch Manager will work collaboratively with the Operations Department to facilitate the servicing of customer accounts and online banking services.

Position Responsibilities

• Provide excellent customer service and efficiently evaluate and resolve customer service issues - seeking help from supervisors when appropriate
• Participate in the training and supervision of the branch staff
• Perform monthly branch audits
• Supervise the retention schedule of bank documents stored in the branch office
• Assist with the preparation and review of Currency Transaction Reports
• Ensure transactions are processed and new accounts are opened following established bank policies and procedure
• Ensure all documentation for new accounts is accurate and meets all audit requirements
• Construct written correspondence to customers using standard business format
• In the absence of the Branch Manager, evaluate situations using good judgement and function independently within specific limits of authority; when appropriate, escalate issues to the Branch Administrator
• Address staff performance issues, write and conduct staff performance evaluations and approve hours worked by non-exempt branch staff in the Bank's payroll system
• Take responsibility for reporting problems with branch equipment and facilities to the appropriate persons within the organization
• Actively participate in driving the deposit growth goals of the bank
• Responsible for running a teller drawer and managing the branch cash vault
• May be asked to work at other branch locations on a temporary basis, which may include filling in for an absent Branch Manager at that location.
  
  

Minimum Education and Experience

• Bachelor's or Associates degree in relevant field preferred
• One year of supervisory experience in a branch office of a bank or credit union
• 2-3 years of experience working in the financial services industry
  
  

Technical Knowledge and Skills

• Proficient with Microsoft office software suite (Word and Excel)
• Excellent verbal and written communication skills
• Commitment to the delivery of superior customer service
• Ability to work successfully with a wide variety of people in a team environment
• Detail oriented
• Ability to solve problems and use sound judgement
• Strong interest in building a career in the Financial Services Industry
• Willingness to work at other locations when necessary
  
  

Compensation:

• Base Salary Range: $58,000 - $75,000 annually. Final determination of where you are at in the salary range is based on numerous factors such as relevant experience, skill set, education, and ability to meet qualifications within the job description.
• Additional Compensation: This role will include a yearly annual target bonus based on individual performance.
  
  

Working Arrangements

• This is an onsite role expected to work in office Monday, Tuesday, Wednesday. Thursday, and Friday.
  
  

Why Join Us?

• Join a growing company with a culture that fosters an entrepreneurial spirit
• Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more!
• Company Contributions to your 401k - Regardless of your contribution
• Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more!
• Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities

Supporting Businesses. Helping People. Strengthening Communities.
Capital Bank, N.A. is an E-Verify, Affirmative Action, and Equal Opportunity Employer.