Manager, Operations (Overnight)

Summary

Ready to take the lead and keep the rhythm of our operations strong through the night? Guitar Center is looking for an Overnight Warehouse Manager to help us hit all the right notes in our distribution center. This is your chance to play a key role in driving productivity, quality, and service while leading a talented team in a fast-paced, high-volume environment.

We're searching for someone who can fine-tune processes, orchestrate efficient workflows, and mentor supervisors to perform at their peak. You'll ensure every shipment-both inbound and outbound-stays on tempo and aligns with our high standards. With your sharp analytical skills, business know-how, and passion for teamwork, you'll help keep our logistics ensemble performing in perfect harmony.

If you've got the experience, energy, and leadership chops to keep our warehouse humming overnight, this could be your next big gig. Let's make some operational music together.

RESPONSIBILITIES/DUTIES

• Achieves objectives by implementing production, productivity, quality, and service standards; resolving problems; completing audits; identifying trends.
• Reviews daily tasks to ensure the accuracy and the integrity of all inbound/ outbound shipments
• Manages procedural adherence and process improvement.
• Documents all paper and electronic warehouse systems transactions.
• Issues written and oral instructions to personnel to ensure conformance to policies and procedures.
• Examines and standardizes procedures to improve efficiency of workers.
• Maintains an appropriate staffing level within each area to accomplish the Distribution Center's goals.
• Coaches, develops, and evaluates the performance of Operations Supervisors.
• Effectively and collaboratively works with critical business partners at the other distribution centers, in the Support Center and in the Stores.
• Ensures all reports are accurate and completed in a timely manner.
• Additional duties as assigned.

MINIMUM REQUIREMENTS & SPECIAL ATTRIBUTES

• Bachelor's Degree is required, preferably in business, supply chain or logistics.
• 6 years of relevant Distribution Center/Warehouse work experience (in addition to degree or years of previous experience)
• 2 years of experience leading teams
• Intermediate proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Analytical Skills: Able to explore information, data, and reports in order to extract meaningful insights, which can be used to better understand and improve business performance.
• Business Acumen: Understands how the business works including key business drivers, important company strategies, competition and financial data impacting the department/organization. Makes business decisions that support financial targets.
• Collaboration: Able to develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. Able to build relationships with others by offering help and providing suggestions for improvement.
• Customer Focus: Understands customer service principles and the importance of creating an excellent customer experience. Acts with customers in mind when creating and executing processes or projects. Provides a high level of service to internal customers.
• Delegation: Able to delegate both routine and significant tasks to achieve goals. Able to assess employees' readiness and ability, and assign tasks that are appropriate to their skill level.
• Interpersonal Communication: Able to communicate through various means with diverse people in a clear, concise, and courteous manner. Able to demonstrate respect to others, surroundings, and self. Able to effectively interface with everyone throughout the organization, from front line associates to executives.
• Initiative: Able to identify strategic and creative opportunities & issues including continuous cost reduction and follow through on work activities to capitalize or resolve them. Able to take positive action without being requested to do so. Driven to create appropriate solutions in alignment with top line customer requirements and department business goals.
• Organizational Skills: Able to utilize time, energy, and resources to manage priorities such as projects, stay on track, and achieve goals. Able to establish a systematic course of action to achieve an objective with the efforts of multiple teams. Able to multitask and pay strong attention to detail. Able to complete tasks thoroughly in a timely manner.
• Performance Management: Proven people management and leadership skills. Able to provide constructive & positive feedback and motivate team performance.
• Project Management: Able to strategically develop and execute project plans, coordinating groups of individuals to maximize available knowledge and resources, and following through to track progress and ensure timely completion. Able to identify methods for improving existing processes, practices, and procedures and process efficiency & accuracy improvements.
• Technology Skills: Able to navigate technology systems, equipment, and computer programs needed to fulfill communication, customer service, and business needs & expectations.
• Training: Able to train others effectively so that information is retained and applicable to the job.