Platform Support

HYBRID 3 DAYS PER WEEK IN RICHMOND, VA. OPEN TO LOCAL CANDIDATES ONLY.

Job Description

Platform Support

Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Platform Support Specialist. In this role, you will serve as the first point of contact for users of our Data Platforms product, providing top-tier support and ensuring a positive customer experience. While prior experience with data platforms and SQL is a plus, a strong foundation in customer service is the most critical requirement.

Key Responsibilities:

• Provide first-level support to users of the Data Platforms product via phone, email, or chat.
• Troubleshoot and resolve basic technical issues or escalate complex problems to higher-level support.
• Maintain accurate records of customer interactions and issue resolution.
• Collaborate with internal teams to ensure timely follow-up and customer satisfaction.
• Communicate product knowledge clearly and effectively to customers.
• Contribute to knowledge base articles and support documentation as needed.

Qualifications:

• Previous experience in a customer service or technical support role.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to manage multiple support requests with professionalism and efficiency.
• Familiarity with data platforms or SQL is a plus, but not required.
• Eagerness to learn and grow within a fast-paced technical environment.

Preferred Qualifications:

• Experience with data-related products or cloud platforms.
• Basic knowledge of SQL or willingness to learn.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.