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Job Title: Service Supervisor
Company: Power Technique North America LLC, a proud member of the Atlas Copco Group
Location: Anaheim, CA
About the Company:
Power Technique North America LLC is at the forefront of the power generation and construction equipment industry. Our commitment to innovation and sustainability has positioned us as leaders in providing high-quality solutions that enrich and empower industries. As part of the Atlas Copco Group, we value teamwork, creativity, and continuous improvement, ensuring that every member of our team has the opportunity to thrive in a dynamic and inclusive environment.
Position Overview:
As a Service Supervisor in our Anaheim Customer Center, you will play a vital role in overseeing and enhancing service operations. You will ensure that our customers receive exceptional service and support, driving operational excellence while maintaining the high standards established by the Atlas Copco brand. Your leadership will inspire your team to reach their full potential, fostering a culture of collaboration and continuous improvement.
Key Responsibilities:
- Lead and manage the service team, ensuring timely and efficient service delivery that meets and exceeds customer expectations.
- Coordinate with various departments to facilitate seamless operations and optimal resource allocation.
- Monitor performance metrics and implement corrective actions as necessary to optimize service efficiency.
- Provide guidance and support to service coordinators and administrative staff, fostering professional growth and development.
- Resolve customer issues and inquiries promptly and effectively to ensure a positive customer experience.
- Stay updated on industry trends and best practices to continuously improve service offerings.
- Train and mentor new employees, instilling a strong understanding of our company's values and operational standards.
- Enhance team cohesiveness by promoting a positive work environment and encouraging open communication.
Qualifications:
- Proven experience in service management or a similar role, preferably within the power generation or heavy equipment industry.
- Strong leadership skills with the ability to motivate and develop a diverse team.
- Excellent problem-solving skills and a customer-centric approach.
- Exceptional communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Proficiency in relevant software and service management tools.
Why Join Us?
At Power Technique North America, you will be part of a vibrant workplace that values diversity and inclusion. We offer competitive compensation packages, comprehensive benefits, and opportunities for professional growth. Our commitment to employee well-being and career development ensures that every individual is supported in their journey with us. Join our team and be a part of shaping the future of service excellence in the power generation industry.
Application Process:
If you are ready to take your career to the next level and join a team that values innovation, quality, and teamwork, we would love to hear from you! Please submit your application, including a resume and a cover letter detailing your qualifications and interest in the role.
Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
Power Technique North America LLC
Jun 03, 2025