Sales Support Specialist

Location:

* Support and assist in the selling of industrial, medical and specialty gases, welding supplies and related equipment to customers.
* Compiling and preparing reports, order entry, providing administrative support, answering phones and filing.
* Solicits sales with existing and potential customers and handles all associated paperwork to document those sales, quotes or other information which may need recording for future reference.
* Answers customer questions.
* Advises customer on equipment, materials and necessary procedures to complete tasks they wish to perform.
* Demonstrates use of equipment.
* Arranges for delivery of cylinders and hardgoods and maintains showroom displays.
* Establish and maintain good customer relations.
* Communicate in person and on the telephone with customers, providing information on cost, ordering and delivery times.
* Monitor customers' needs and work with them to maintain proper hardgoods and cylinder levels to minimize or eliminate emergency deliveries.
* Check accounts receivable status of accounts; talk with the salesman or credit department about past-due accounts and contact customer regarding payment as well as collect money as required.
* Ensure all required paperwork is accurately completed; including coding, costing and pricing.
* Maintain neat, clean and professional personal appearance.
* Coordinate with purchasing department any product shortage or outages.
* Ensure all administrative and accounting related procedures are strictly observed.
* Ensure all safety rules are strictly observed.

ADDITIONAL RESPONSIBILITIES:
* Assist with inventory, housekeeping, showroom displays, and demonstrations as required.
* Other duties and projects as assigned.
* Process branch paperwork.

EDUCATION AND EXPERIENCE:
* High school diploma or equivalent. Some college preferred.
* Customer service or sales experience.
* Industry and related product knowledge as well as experience handling compressed gases preferred.
* Computer experience or basic knowledge in computer order entry system.
* SAP knowledge and experience a plus.

KNOWLEDGE, SKILLS, AND ABILITIES:
* Excellent communication skills.
* Ability to analyze a customer's situation and help resolve customer problem.
* Team player with positive attitude.
* Willing to improve skills and techniques by attending classes.
* Must be able to work with a wide variety of people with different personalities and background.
* Ability to handle cash transactions accurately.
* Ability to read and comprehend Material Safety Data Sheets (MSDS).
* Ability to work independently and under some pressure to meet deadlines.
* Ability to perform work during prolonged standing and repetitive motion also required.
* Must be able to work overtime, when necessary.
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Must be able to operate in a drug-free, tobacco-free workplace.

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We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program for dependent children.

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Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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