Intern (Hybrid)

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

We continuously work to embed equity in our internal practices and are committed to increasing the diversity of our staff across all levels of the organization. We intentionally work to create the right conditions to enable our employees to feel that they can be their authentic selves and fully participate in the life of the enterprise.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Intern on our Publishing team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office during training and will likely be remote afterwards.

We're looking for a motivated and detail-oriented Zendesk
Support Intern to join our Quality Assurance team. This internship offers
hands-on experience with Zendesk, and is ideal for someone interested in tech
support, customer success, or support operations.

RESPONSIBILITIES:

What You'll Do

• Respond to and triage customer inquiries via Zendesk
• Assist in tagging, assigning, and organizing support tickets
  for improved tracking
• Help maintain and optimize Zendesk macros, triggers, and
  automations
• Support the upkeep and expansion of the Help Center and
  internal knowledge base
• Assist in testing and documenting new support tools (e.g., AI
  Copilot or automations)
• Collaborate with other teams (Product, Engineering, Ops) to
  escalate or resolve issues

What You'll Learn

• Real-world experience using Zendesk in a customer-facing environment
• Best practices for customer communication, support ticket management, and workflow optimization
• Exposure to AI-powered support tools and knowledge management strategies
• Insights into how cross-functional teams work together to
  improve customer experience
  

May include other responsibilities as assigned

REQUIREMENTS:

1. Currently pursuing a degree in Business, Communications, IT, or a related field
   
2. Strong communication, organizational, and problem-solving skills
3. Eagerness to learn support tools and work in a fast-paced, team-oriented environment
4. Familiarity with Zendesk or similar platforms is a plus, but not required
   

This role is a non-exempt position and the hourly range for this position is $18.50-$24.50. This is the lowest to highest rate we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration, geographical location, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION