Manager, Digital CX- Healthcare

Manager, Digital CX- Healthcare

About you

A hungry, collaborative, strategic creative who wants to make a difference on the accounts you work on and the agency you join. You have an outlook that is:

• Team oriented "we" over "I"

• Positive and inspirational

• Energized and charismatic

• Humble and inquisitive

• Agile and adaptable

About us

A fast-growing, small agency with big reach. We have a simple but powerful belief: every patient, disease and therapy is different - therefore every message, stakeholder, and challenge needs to be approached in a unique way. We are made up of:

• Conversation-starters

• Storytellers

• Strategist

• Digital natives

• PhD-level scientists

• Writers

• Designers

• Builders

About the role

In this role, you'll serve as a trusted client advisor, leading the execution of integrated digital and social campaigns while managing timelines and cross-functional teams. You'll bring creative ideas to life across paid, earned, and owned channels, with a focus on delivering high-quality content and strategic counsel. This position requires growing expertise in healthcare, while also mentoring junior staff and contributing to new business efforts. Strong collaboration, financial acumen, and a proactive approach to client service and team leadership are key to success.

The requirements

• 4-5 years healthcare experience

• Lead multiple client programs and manage client expectations

• Comfortable recommending social and digital tactics for accounts

• Understands interactive elements of complex digital/social media engagement campaigns, collaborating with traditional and digital media

• Builds client relationships by providing strategic digital counsel, with support from executive digital leadership

• Mentor and train junior team members

• Creative and strategic thinker

• Excellent written and oral communications skills

dna - the details (this is the section where we humble brag)

dna has won two Cannes Bronze Lions awards in the past two year and 15 awards for creative execution in the past year, including a Global Sabre as one of the best 5 campaigns executed worldwide. It's not by accident. We have a Creativity team focused on finding a spark for all that we do, from ideation sessions to weekly creative power hours. And we host an annual Creativity Day centered around an off-site activity, like a trip to the museum or an improv class, all designed to excite an inspire.

dna prides itself on delivering a difference making employee experience. We invest in our team and put culture front and center through a variety of programs, policies and events. It's all about growth and opportunity. If you are looking for a company where you will have the chance to contribute, grow and set a career path that meets your interests and delivers on your ambitions, dna is an ideal employer.

We are small meets big - giving our clients and employees the benefits of both. As a global agency, we have staff in 10 markets on four continents. Yet, our close-knit agency environment will ensure that you will have ample opportunity for visibility with senior management who will make a personal investment in your career. And, as part of a large global IPG network with seamless integration with our sister agencies, such as Weber Shandwick and large advertising agencies, you'll have access to world class resources and endless exposure to the most cutting-edge marketing approaches. If you are ambitious, energetic and excited to have a voice in shaping an agency and the future of healthcare communications, we hope you'll join us. We're an agency whose fast pace of growth and influence, is matched only by the advancement opportunities we offer our employees. dna - As Different as you.

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money - $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays - Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

NYC Salary range: $82,000 - $92,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee's/applicant's background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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