Claims Rep - Total Loss

Sentry Insurance
life insurance, parental leave, tuition reimbursement, 401(k), remote work
United States, Iowa, Davenport
Jun 10, 2025
We're a people-focused business, and we pride ourselves on the promise to deliver efficient and effective services to our customers. At Sentry, we believe people are our competitive advantage. We strive to attract, train, and motivate our employees to keep Sentry as a market leader in our industry. We are committed to hiring people with the potential to excel. As a Claims Representative for our National Total Loss Unit, you'll play a critical part in fulfilling Sentry's promise to be there for our customers during their time of need. This position will be located in Sentry's Devenport, IA office. What You'll Do As a Claims Representative on our Total Loss team, you'll: Accurately investigate, evaluate, and settle total loss claims Negotiate claim settlements with policyholders, claimants and their legal representatives Compile and review information relating to the claim; including repair estimate, photos, and actual value reports Conduct and review valuations for appropriate cash value of vehicles Resolve issues with policyholders, claimants, or State Insurance Departments Monitor and control rental expenses by managing the total loss process Document all decisions, correspondences, reports, and discussions related to the handling of the claim What it Takes Associates Degree or related work experience Knowledge of insurance policies and vehicle terminology preferred Ability to obtain and maintain state adjuster/appraiser licenses Ability to make sound decisions while using good judgment in evaluating claims Effective multitasking skills Effective oral and written communication skills Strong computer skills and demonstrated ability to learn new systems quickly What You'll Receive: At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive. Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you'll work in office. As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office. Meal Subsidy available for associates who report to an office. 401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future. Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle. Well-being and Employee Assistance programs Sentry Foundation gift matching program to encourage charitable giving. About Sentry: We take great pride in making Forbes' list of America's Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction. Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority. Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth. Get ready to own your future at Sentry. Opportunities await! Talent Acquisition Specialist Donna Paschall Equal Employment Opportunity Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.