Director, Clinical Systems

Job Details

Job Description

PRIMARY FUNCTION: The Epic Director has the responsibility for the successful implementation and maintenance of an Electronic Medical Record (EMR) initiative using Epic software, processes and tools. This person plans, organizes, directs, and manages project teams and tasks to achieve goals with budgeted funds and available personnel. Works with leadership to establish policies and ensure the project goals and objectives are met through the planning and decision-making process. The Director provides strong leadership and implements changes when necessary to ensure the system is meeting the goals of the organization. Evaluates actual project/program progress against plans and directs corrective actions. The Director works collaboratively with the IS&T Project Management Office (PMO), acts as an advocate and liaison between stakeholder groups across the organization, is accountable to and reports up through the appropriate Pillar of the Governance structure and is the central point of communication for all project activities.

As an expert advisor and member of the applications team, this person helps the organization use systems and technology to improve care and operational processes. Analyzes client needs, creates clinical/operational workflows, develop strategies tailored to the organization, works collaboratively with the CMIO and CNIO and provides guidance throughout the scope of implementation for the Epic EMR and associated projects.

ESSENTIAL FUNCTIONS:

• Manages and assures adherence to the Guiding Principles of the Epic EMR implementation.
• Leads and assists in developing project business case and request for proposals/information (RFP/RFI).
• Leads efforts to define requirements, deliverables, objectives, resources, and project schedules
• Ensures appropriate processes are identified and followed, specifically scope management, change management, communications, and risk management.
• Ensures all stakeholders are well informed and knowledgeable of key issues, risks and resource requirements, budget and cost factors, and technical challenges.
• Demonstrates leadership by identifying and mitigating tasks, conflict, and communication.
• Escalates issues and risks to executive leadership, to ensure proper awareness and efficient resolution, to sustain the project implementation timeline.
• Effectively manages the Epic and related projects to successful completion in a matrix project management organization serving critical healthcare operations
• The internal communication of project strategies, high level deliverables, plans, and schedules.
• Ensures all outcomes and deliverables meet organizational goals, objectives and quality standards.
• Communicates with operational leadership, clinicians and technical staff.
• Functions as an advocate, Change Agent and serves as a positive role model for encouraging others to embrace operational changes and transformation associated with the Epic EMR and other application technology projects.
• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.

Responsible for the growth and development of staff at various levels, including managers.

OTHER FUNCTIONS AND COMPETENCIES :

• Experienced in the full implementation of the enterprise wide electronic medical record system (Epic)
• In depth knowledge of hospital and ambulatory clinical and financial operations in an Academic Medical Center, multi-facility, health system.
• Understanding of health care industry service delivery processes, preferably in a multi-facility health system.
• Demonstrated ability to solve highly complex technical, organizational and operational problems.
• Significant competency in vendor management
• Experience in establishing and maintaining appropriate and effective project governance structures for large, complex organizations

• Demonstrated ability to communicate, collaborate and consult effectively with all levels of the organization. Demonstrated success at building team relationships and partnerships across organizational lines

• Demonstrated knowledge of outcomes management and process improvement methods
• Advanced understanding of the facility/environment requirements needed to support and operate Information Technology infrastructure equipment
• Demonstrated understanding of enterprise wide healthcare applications suite with a focus on the acute care, clinical and revenue cycle applications is required; Epic experience is required.
• Demonstrates thorough understanding of the technology required to: input, process, and transport information within a single facility and throughout the system
• Ability to coordinate the efforts of technical resources to analyze the current installed environment and to provide recommendations on IT environments.
• Demonstrates advanced knowledge of operating systems and software environments to lead IT staff in creating effective test and production environments; recommend possible solutions; and discover problems.
• Exceptional leadership, organizational, and project management skills.

• Skilled in Microsoft Office products including MS Project, Visio, Word, Excel and PowerPoint required; ability to use other on-premise or cloud-based project management, reporting and dishoarding tools

Must be self-motivated, well organized and have strong innovation and facilitation skills

EDUCATIONAL/TRAINING REQUIREMENTS:

• BA/BS in Computer Science, Business or clinical related field preferred.

_________________________________________________________________________

CERTIFICATES, LICENSES, AND REGISTRATION:

• Current Epic certification in at least one clinical and/or revenue cycle application is strongly preferred.
• ITIL Foundation certification is strongly preferred when present in environment.

_________________________________________________________________________

EXPERIENCE REQUIREMENTS:

• 10+ years successful experience in clinic, business operations or medical informatics. Minimum of 3 years hospital operational experience in a clinical/revenue cycle capacity
• 4+ years successful experience in strategic planning and execution, serving in a management role, providing company-wide leadership.
• 5+ years experience in implementing information systems, clinical initiatives and/or revenue cycle initiatives other programs, including electronic medical records with progressive IT experience or a combination of education and experience in an IT environment required.
• Experience in leading/managing all or a part of the clinical and/or business components of at least one Epic implementation beginning to end.

• Extensive experience managing projects, including within healthcare organizations. Includes execution and control of scope, budgets, schedules, issues, risks, testing, training and end user adoption. Professional maturity and discretion to maintain both confidentiality and an objective perspective when working with sensitive and confidential information

________________________________________________________________________

ADDITIONAL INFORMATION:

• Demonstrated ability to work successfully with professional and non-professional staff representing diverse cultures, occupations, professions, needs and priorities
• Ability to effectively utilize external vendors and resources throughout the organization
• Strong negotiation, consulting and arbitration skills

Experience in the use of desktop software such as Word, Excel, Outlook, PowerPoint, Project, and MS Access.

Work Shift

Worker Sub Type

Primary Location Address

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

At Jefferson, we offer a comprehensive total rewards package designed to support the health and well-being of our colleagues and their families. It includes a wide range of benefits including competitive pay, health and retirement benefits, life and disability insurance, paid time off, educational benefits, financial and mental health resources and much more. Our diverse benefits offerings ensure you have the coverage and access to services you need to thrive both personally and professionally.