Desktop Support Technician

Cognizant CIS

About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to be responsible for the business in a secure environment.

Job title: Desktop Support

Job Summary

We are seeking a Technical Lead with 5 to 8 years of experience to join our team in a hybrid work model. The ideal candidate will have expertise in Service Desk Windows and Desktop Support - Remote with a strong background in Supply Chain - Consumer Goods. This role involves overseeing technical operations and ensuring seamless support for our consumer goods supply chain. The position requires a proactive individual who can contribute to the companys success and positively impact society.

Responsibilities

Oversee the technical operations of the service desk ensuring efficient and effective support for all users.

Provide expert guidance on Windows and Desktop Support

Remote ensuring all systems are running smoothly.

Collaborate with the supply chain team to understand their technical needs and provide solutions that enhance their operations.

Develop and implement strategies to improve the efficiency of the service desk and desktop support functions.

Monitor system performance and troubleshoot issues to minimize downtime and ensure continuity of service.

Coordinate with other departments to ensure that technical support aligns with overall business objectives.

Lead projects aimed at enhancing the technical infrastructure of the supply chain operations.

Ensure compliance with industry standards and best practices in all technical support activities.

Train and mentor junior staff fostering a culture of continuous learning and improvement.

Analyze data to identify trends and areas for improvement in technical support services.

Communicate effectively with stakeholders to ensure their technical needs are met and expectations are managed.

Maintain up-to-date knowledge of industry trends and emerging technologies to keep the company at the forefront of innovation.

Drive initiatives that enhance the companys ability to deliver high-quality consumer goods efficiently.

Qualifications:

Possess strong expertise in Service Desk Windows and Desktop Support

Remote with a proven track record of success.

Demonstrate a deep understanding of the supply chain in the consumer goods sector.

Exhibit excellent problem-solving skills and the ability to troubleshoot complex technical issues.

Show proficiency in developing and implementing technical strategies that align with business goals.

Have experience in mentoring and training junior staff to build a strong technical team.

Display strong communication skills to effectively interact with stakeholders and team members.

Stay updated with the latest industry trends and technologies to drive innovation within the company.

Salary and Other Compensation:

Applications will be accepted until June 17th, 2025.

The base annual salary for this position is between $37,804 to $59,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

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