Senior Process Optimization Analyst

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

The Senior Process Optimization Analyst leverages deep business analysis and process improvement expertise to help optimize business operations and identify opportunities for Gen AI and automation solutions. This role is responsible for eliciting and analyzing business requirements, creating functional and non-functional specifications, leading QA testing, and ensuring that Gen AI and automation solutions are aligned with business needs and user experience goals.

Working cross-functionally with business stakeholders and technology teams, the Senior Analyst applies process mining insights and Lean principles to uncover inefficiencies and support digital transformation initiatives. This role also supports prioritization and onboarding of automation and process mining opportunities across the SDLC. The Senior Analyst acts as a subject matter expert and advisor, removing roadblocks, guiding junior team members, and driving continuous improvement through data-driven insights and strategic recommendations.

• Lead collaborative workshops with key stakeholders to document end to end current state processes, internal/external pain points, and desired outcomes for automation and optimization
• Conduct in-depth analysis of business processes, workflows, and data to map opportunities for automation by leveraging process mining and task mining tools (e.g., Microsoft Process Mining, Celonis, Minit, Apromore)
• Deploy Lean principles to provide data-driven recommendations for process improvements
• Draft functional and non-functional requirements at a level that can be client validated and utilized by the technical project team; manage/maintain all requirements documentation
• Define the Target Operating Model, incorporating strategic roles and the use of emerging technologies such as AI-driven process mining and automation
• Utilize UX feedback, Job aids, procedures, and process maps to identify processes for further optimization and/or automation and using analysis make strategic recommendations
• Lead cross-functional teams through Agile ceremonies and SDLC activities; manage user story development and backlog grooming in collaboration with technical stakeholders
• Design and oversee QA test plans and test scripts; manage end-to-end testing activities including UAT to ensure solutions meet performance and quality expectations
• Mentor junior analysts and support knowledge sharing around process mining, Gen AI automation, and optimization methodologies
• Prepare and deliver executive-level presentations with strategic recommendations supported by data and business case analysis

• 5+ years of experience in hyperautomation business analysis (Process automation, workflow, API, AI), process improvement, or business optimization
• 2+ years' experience working with process or task mining tools, including exposure to Microsoft Process Mining, Celonis, or similar platforms
• Strong understanding of ML/AI application and concepts and their role in process automation and optimization, and knowledge of latest Gen AI tools (Copilot, Azure AI studio, etc.)
• Excellent written and verbal communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts
• Extremely meticulous and organized with a strong customer service orientation and an aptitude for learning and working with technology and ability to identify and document solutions to complex business problems with accuracy
• Ability to effectively manage time, prioritize work, multi-task across many assignments, and create deliverables with minimal direction
• Experience with group facilitation and requirements elicitation techniques (including, but not limited to, interviews, document analysis, requirements workshops, surveys, shadowing, etc.)
• Proven experience creating artifacts and documenting requirements for software projects ensuring that business, user, functional and non-functional requirements are clear, concise, testable, and traceable (including experience with modeling, diagramming, and prototyping tools to generate analysis and design deliverables)
• Experience with analysis techniques/methods (including, but not limited to, scope diagrams, process models, data models, use cases, user stories, acceptance criteria, storyboards, prototypes, state diagrams, CRUD matrix, etc.)
• Expertise with a variety of testing techniques (quality assurance skills including, but not limited to, unit testing, requirements testing, integration testing, performance testing, usability testing, etc.)

• Bachelor's degree in technical or business area
• 5+ years of overall experience as a Business Analyst, Process Engineer, or Automation Specialist
• 3+ years of experience as a business analyst delivery hyperautomation, process orchestration solutions with the latest emerging technologies and platforms
• 3+ years of experience in business process modeling, workflow design and process optimization techniques
• Experience with large datasets is preferred
• Experience with AI orchestration platforms and Gen AI tools is a plus
• Strong understanding of Gen AI models and AI orchestration platforms
• Strong understanding of Data Science principles
• Prior experience working with geographically diverse remote teams is preferred
• Prior experience with the Software Development Lifecycle (SDLC) methodology
• Prior experience with Agile methodology including authoring user stories and acceptance criteria, as well as, managing the backlog (knowledge of ADO is a plus)
• Experience with the Microsoft Technology Stack (ASP.net, SQL, SharePoint) and Python is a plus
• Professional services/consulting industry experience is a plus
• LSSBB or product manager certification is a plus

• Project Managers, Product Owners, Developers, Architects, Business Owners, Quality Assurance, UAT Testers, End Users

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We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

Our Benefits:
Your exceptional people experience starts here. At Crowe, we know that great peopleare what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you!

How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:
Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.

Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.

Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. Please visit our webpage to see notices of the various state and local Ban-the-Box laws and Fair Chance Ordinances, where applicable.