Telephone Operator

Exciting Opportunity in Our Switchboard Operations!

Southern Cancer Center is hiring a Telephone Operator for our Phone Room at Providence Hospital.

Scope:

Join our team as an essential part of our communication hub, where you will be responsible for a comprehensive range of telephone switchboard tasks. Under direct supervision, your role will involve triaging calls, relaying messages, and providing vital clerical support. You will act as a key liaison between patients and medical staff, upholding the highest standards of the US Oncology Compliance Program, including our Code of Ethics and Business Standards.

Essential Duties and Responsibilities:

• Efficient Call Management: Answer all incoming calls with courtesy and efficiency, connecting callers to the correct extension promptly.
• Message Relay: Accurately take and relay messages in a timely manner, ensuring clear communication.
• Emergency Response: Respond swiftly to emergency and urgent patient calls, directing them immediately to clinical staff when necessary.
• Operator Functions: Skillfully manage operator functions such as call triaging, connecting and transferring calls, setting up conference calls, instructing users on telephone procedures, and reporting any telephone or equipment malfunctions.
• Positive Caller Experience: Ensure every caller enjoys a pleasant and helpful phone interaction.
• Switchboard Operations: Oversee the opening and closing of the switchboard and manage the in-house paging system.
• Clerical Support: Perform assigned clerical duties to maintain the department's workflow efficiently.

Minimum Qualifications:

• A high school diploma or equivalent is required.
• This is an entry-level position with 0-3 years of experience, preferably within a medical setting.

Physical Demands:

• Ability to sit for extended periods, with occasional stooping and stretching for files and supplies.
• Occasionally lift files or paper weighing up to 30 pounds.
• Manual dexterity sufficient for operating a keyboard, calculator, telephone, copier, and other office equipment.
• Vision must be correctable to 20/20, and hearing must be within the normal range for telephone communications.

Work Environment:

• The role is based in an office environment with high levels of interaction with patients and the public.
• Reasonable accommodations are available to enable individuals with disabilities to perform essential functions.

If you're ready to be a crucial part of our communication team and thrive in a dynamic environment, we welcome your application!