Software Integration Engineer

The Software Integration Engineer designs and integrates a blend of software and IT solutions for hospital enterprise network environments. Is a senior member of the software implementation and support groups. Configures, installs, monitors, and supports multiple customer facilities that are using STERIS information management products including RealView, SAFE, ReadyTracker, Clarity, Video Conferencing, Streaming, etc. Periodically writes scripts or other code to streamline our software integration activities and improve the Customer experience with software implementation.

The Software Integration Engineer is an expert in STERIS software solution and hospital IT environments - including both LINUX and WINDOWS environments. This includes resolving Customer questions about cybersecurity, IT environment setups, and ensuring the overall success of the software integration into their environment.

The Software Integration Engineer is advanced in hospital IT environments, HIPAA, EMRs, HL7, PACS systems, VNAs, and OR Integration Systems. Resolves Tier 2 support and IT issues. Responsible for documenting solutions to problems and developing end-user guidelines. May provide on-site training to users. Evaluates, maintains, modifies and documents STERIS software products, participates in the testing and evaluation of new features, and implements prototypes. Configures, tests and deploys software applications combined with several open source HL7/PACS integration platforms, delivered as Virtual Machines or on physical hardware. Consults with and makes recommendations to customers on selection of hardware and software products to address their requirements.

• Integrates the most advanced software and IT solutions for hospital enterprise network environments.
• Configures, installs, monitors, and support multiple Customer facilities that are using STERIS Enterprise Software products.
• Writes and modifies software, scripts, and other code to enable deployment of enterprise-wide software products.
• Deploys and consults on IT security (CyberSecurity) standards in development and deployment at facilities
• Provides advanced knowledge and experience in hospital-specific IT environments to guide Customers on deployment of software compliant with HIPAA, EMRs, HL7, PACS, and VNAs.
• Resolves Tier 2 (Advanced) support and IT issues.
• Manages full software integration projects with Customer, internal, and external partners.
• Directs onsite training for technical and clinical staff members.
• Develops and maintains software implementation and support documentation.
• Tests and evaluates new STERIS software and features.
• Consults with Customers on selection of hardware and software products.
• Provide first-line and advanced application support via phone and e-mail including troubleshooting support issues and assisting customers
• Working directly with Customers and internal team members, collecting, analyzes, and summarizes software bugs, development issues, and service issues.
• Mentor and train Software Integration Specialists.
• Work closely with hospital IT to set up and support VPN connections
• Work closely with hospital IT to set up and support hospital video conference and streaming deployments
• Proactively become an expert user of the STERIS information management products so that he/she can provide excellent support to customers
• Improve operations by conducting systems analysis, recommending changes in policies and procedures.
• Assemble, install and configure computers, networks and indoor location systems in hospitals, if required.
• The above statements reflect a general detail of the job and shall not be considered a thorough description of all duties inherent in the job.

Required:

* BS in IS, CS, Software Engineering, Technology, or equivalent required.
* 4+ years in technical support or administration of complex audio/video IT solutions.
* 4+ years networking or equivalent certifications (CCENT, CCNA, Network+). Skills include TCP/IP knowledge, packet capture deciphering, etc.
* 2+ years' experience with HIPAA, medical environment FDA compliance and regulations.
* 3+ years' experience in client-facing technical support.
* 2+ years' experience with hospital EMR, Imaging and Clinical (surgery) workflows preferred
* Experience with infrastructure and applications for Installation and Serviceability is desirable.
* Experience with Windows and Linux server-client environments.
* Project management experience desired.
* 3+ years of experience working in technical support of computers, network, applications, etc.
* Experience with the configuration of personal and laptop computers, printers, and various other hardware and software required.

Specific skills and/or business competencies:

* Must possess good interpersonal and communication skills to effectively communicate with customers in person, via phone, text, Skype, and via email.
* Strong passion for helping people solve problems
* Skilled at explaining technical concepts to non-technical people in a way that they understand
* Friendly demeanor and a desire to work with customers
* Excellent problem troubleshooting and solving skills
* Understand and update Javascript, CSS, XML, HL7, json and other configuration file types
* Knowledge of Healthcare domain and Operating Room workflow preferred

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer:

• Market Competitive Pay
• Extensive Paid Time Off and (9) added Holidays
• Excellent Healthcare, Dental and Vision Benefits
• Long/Short Term Disability Coverage
• 401(k) with a company match
• Maternity and Paternity Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition Reimbursement and continued education programs
• Excellent opportunities for advancement in a stable long-term career.