Field Clinical Specialist

As a Field Clinical Specialist at STERIS, you will assist the sales team by providing technical, educational, and procedural support to medical professionals related to the use of therapeutic devices and technology in gastroenterology, pulmonology and related departments. You are responsible for supporting new and existing Customers through procedural case support and staff in-service education.

This is a remote based Customer facing position. To support and service our customers in this assigned territory candidates must be based out of one of the following state(s): Illinois. This territory covers the Great Lakes Region and will have extensive travel.

* Provide procedural support to Customers in a timely manner.
* Complete pre-call management planning including but not limited to coordinating with Customers directly via phone, email, or other means.
* Oversee technical use of devices before / during the procedure by providing guidance to staff and physician.
* Represent STERIS Endoscopy during procedural cases by assuring all necessary equipment and products are prepped and ready for the procedure.
* Provide on-site support related to the use of the STERIS Endoscopy devices and equipment (especially where there are new users of our products).
* Educate and train, monitor and evaluate hospital personnel (excluding physicians) on technical matters relating to our products and equipment.
* Conduct one-on-one training sessions, in-service educational programs and simulations.
* Participate in hands-on events on an as needed basis.
* Complete necessary documentation post case by logging observed case specifics, interactions and other pertinent information and provide a summary to the Product Specialist, Regional Sales Manager, direct manager and Product Manager on a regular basis or enter into company CRM.
* Report complaints in compliance with STERIS policies and procedures.
* Before, during and following cases, refer any additional contact information regarding potential new Customers to the appropriate Product Specialist.
* Assignments include occasional attendance and national and regional conferences where hands-on support may be needed.
* Develop collaborative, productive relationships with physicians and hospital staff in all accounts.
* Ensure all accounts receive the highest level of Customer satisfaction.
* Respect patient privacy and Customer account integrity.

* Complete and remain current on all relevant training and clinical education around the STERIS Endoscopy devices.

Required
* Bachelor's degree in healthcare, Life Sciences or related discipline
* 7 years of practical experience working in hospital operating room and/or surgery center
* Will accept associate's degree with 10 years of practical experience working in hospital operating room and/or surgery center
* Exceptional communicator and relationship builder

Preferred
* Nursing degree preferred
* Medical device training or background
* Clinical knowledge or experience related to the disease states or conditions

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We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

* Base salary and corporate bonus
* Mileage reimbursement
* Cell Phone Allowance
* Robust Sales Training Program
* Flexible Time off and Holidays
* Excellent healthcare, dental and vision benefits
* Parental Leave
* 401K with a company match
* Tuition Reimbursement