New

Member Services Representative

TEKsystems
$33,280.00 - $39,520.00 / yr

Jun 13, 2025
Member Service Center Representative - Call Center (Full-Time, Multiple Shifts Available) Are you charismatic, friendly, a natural problem solver, and a true team player? If so, we have the perfect opportunity for you in our 24-hour Call Center! We're looking for passionate individuals to join our dynamic Member Service Center team. In this role, you'll be the voice of our organization, delivering five-star service and building lasting relationships with our members. If you thrive in a fast-paced environment and love helping people, we want to hear from you! What You'll Do: * Handle 80-100 inbound calls daily, addressing inquiries, resolving issues, and providing product information. * Assist members with questions about checking, savings, loans, and lines of credit. * Accurately document all interactions and member feedback. * Deliver exceptional service by resolving concerns promptly and professionally. * Recommend financial products and services tailored to members' needs. * Process loan payments and various account transactions. * Represent our brand with a positive, confident, and helpful attitude. * Troubleshoot and resolve issues related to online banking, account access, and more. * Follow through on commitments to ensure complete member satisfaction. What We're Looking For: * Outgoing, personable individuals who genuinely enjoy helping others. * Flexibility to work one of three available shifts - we operate 24/7! * Previous experience in retail, customer service, or a call center environment. * Financial services experience is a plus. * Strong computer and multitasking skills - you'll be typing, searching, and assisting all at once. * Quick learners with a high school diploma or GED (Associate's degree in business or related field is a plus). Top Skills: * Customer service * Data entry * Call handling * Problem-solving * Communication If you're ready to be part of a supportive, high-energy team where your voice truly matters, apply today and help us continue to deliver exceptional service around the clock! Pay and Benefits The pay range for this position is $33280.00 - $39520.00/yr. Company benefits will be share, upon request. We do have a benefit overview that we can send over when the appropriate time is met. Please follow up with me directly on any questions. Thank you! Workplace Type This is a fully onsite position in Lathrup Village,MI. Application Deadline This position is anticipated to close on Jun 26, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.