HVAC Dealer Specialist - CONTRACTOR

LG Electronics USA
parental leave, paid time off, 401(k)
United States, Georgia, Alpharetta
4300 North Point Parkway (Show on map)
Jun 15, 2025
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone. Why Join Our Team? You will; > Drive customer collaboration to expand LGE's contractor network > Assist LG Pro Dealers through the onboarding process > Track and report on program success to leadership Position Responsibilitis: Assist in the onboarding process for qualified HVAC companies to the LG Pro Dealer Program. Schedules and tracks onboarding appointments between candidates and LG Sales staff. Conduct structured discovery calls to evaluate dealer fit for the LG Pro Dealer Program. Assist management with, monitoring, and analyzing departmental KPIs to identify trends and make appropriate adjustments to departmental processes, systems, and tools to improve the overall performance of the team. Communicate the benefits of LG products and the Pro Dealer Program to prospective dealers. Facilitate smooth onboarding for new dealers, ensuring they understand program requirements and resources. Serve as the primary contact during the qualification and onboarding process. Provides input and assists with monthly team activity reports for executive leadership. Incorporates lean thinking and problem-solving practices into the day-to-day routines including MDI, root cause analysis, and countermeasure deployment. Drives cross-functional collaboration and builds and maintains strong relationships across LG ACT, Distributors, our active and future LG Pro Dealers Build strong relationships with dealers to ensure long-term loyalty and collaboration. Work closely with the marketing, operations, and Pro Dealer program teams to align strategies and share insights. Document and track all lead interactions, call notes, and follow-up actions in the CRM system. Position Requirements: Minimum of 3 years' experience in direct sales support roles. Minimum 3 years of experience in an HVAC industry customer support role. Exceptional organizational skills with an ability to manage and prioritize multiple projects simultaneously. Experience working with channel partners, distributors, or contractors is a strong plus. Strong ability to listen actively, assess needs, and provide tailored solutions. Proficiency in CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office Suite. Ability to manage multiple priorities and maintain attention to detail. Familiarity with HVAC systems and the dealer/distributor business model is a plus. Understanding of sales funnels and lead qualification processes. Initiative-taking, goal-oriented, and able to work independently while contributing to team success. Analytical person with a customer-first mindset. Recruiting Range $30 - $35 USD Benefits Offered Full-Time Employees: No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits. Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options. Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. Performance based Short-Term Incentives (varies by role). Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives. Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities. Group Rate Life and Disability Insurance. Benefits Offered Temporary/Contractors: Eligible for the relevant benefit programs offered through our partner agencies. Privacy Notice to California Applicants At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.