Standard Jobs Coordinator

TEAM UP WITH US!

The Standards Jobs Admin is responsible for aiding in the design of the dealerships standard job program and will be responsible for the long-term operations of the program.

DO YOU HAVE WHAT IT TAKES?

WHAT YOU'LL DO:

• Document solid research that supports the service labor hour standards.
• Oversee standard job codes and monitoring overall performance of the standard jobs program.
• Make dealership wide recommendations to improve utilization of standard jobs and/or repair templates.
• Address needs with PM standard jobs with urgency.
• Oversee a PM quoting process designed for fast effective quoting at time of machine sale.
• Direct and coordinate activities of establishment engaged in standard jobs to sales and service personnel involved in business operations of the dealership by performing the following duties.
• Collect standard service repair work data and compiling into useful information.
• Provide prompt response to incoming calls and return of voice messages.
• Develop and recommend repair labor time guidelines.
• Work within the organization to gain support of all work.
• Develop and upkeep a standard job program.
• Prepare and assist with PM Service quotes.
• Develop methods of tracking performance of standard jobs.
• Maintain a positive approach to customers and service personnel within the dealership.
• Oversee processes to keep standard job parts price in sync with CAT prices and responsible for logging and tracking standard job and quoting requests.
• Exhibit professional behavior with both internal and external associates that reflects positively on the company and is consistent with the company's policies and practices.
• Proactively establish positive working relationships with others by demonstrating excellent behavior flexibility and effective communication skills.
• Ensure company policies, safety policies, and work processes are followed and in compliance.
• Complete assigned tasks within required time deadlines.
• Utilize Caterpillar Repair Option Builder software.
• Utilize Caterpillar Calculator software for quoting Customer Service Agreements.
• Perform and /or oversee weekly meetings with staff.
• Multi-task and excel in a fast paced work environment.

WHAT YOU'LL NEED:

• Strong Product Support background and a solid understanding of the entire repair process within a complex dealership.
• Demonstrated exceptional soft skills and urgency when dealing with any requests relevant to this position.
• Basic knowledge of Caterpillar Dealer Business System (DBS).
• Associates degree from accredited college or university in a related field and/or 3-5 years related experience and/or training.
• Strong communication skills to include receiving, conveying, and interpreting information in written, verbal, and/or diagram form.

WHY WORK WITH US?

• We like to take care of business and have fun doing it!
• We offer health, dental, vision, life, and more as a comprehensive benefits package.
• Don't you want to work with awesome people?

IMPORTANT INFORMATION:

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally do heavy lifting.

The employee is occasionally exposed to moving mechanical parts; fumes or airborne particles and outside weather conditions.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Required travel up to 10%.

This position is considered a safety sensitive position.

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

EEO/AA