Service and Parts Advisor - Second Shift

Job Title: Second Shift Parts and Service Counter Advisor

Company: Interstate Power Systems

Location: Davenport Iowa

Shift: Second Shift (12:00 PM - 8:30 PM, Monday - Friday)

We are seeking a reliable and customer focused Second Shift Parts and Service Counter Advisor to join our heavy-duty diesel shop team. This role is critical in supporting both our external customers and second-shift technicians by efficiently managing parts orders, providing exceptional service at the counter, and ensuring smooth operations during the evening shift. The ideal candidate will have strong organizational skills, a basic understanding of diesel mechanics or parts, and a commitment to delivering high-quality service.

Key Responsibilities:

• Customer Service:
  
  
  
  • Greet and assist customers at the parts and service counter with professionalism and efficiency.
  • Process customer orders for heavy-duty diesel parts, ensuring accuracy and timely fulfillment.
  • Answer customer inquiries regarding parts availability, pricing, and estimated delivery times.
  • Handle returns, exchanges, and warranty claims in accordance with company policies.
  
  
  
  
• Technician Support:
  
  
  
  • Fulfill parts requests for second-shift technicians working in the service bays to minimize downtime.
  • Coordinate with technicians to ensure the correct parts are pulled and delivered promptly.
  • Maintain clear communication with service staff to prioritize urgent repair needs.
  
  
  
  
• Parts Management:
  
  
  
  • Utilize inventory management systems to locate, retrieve, and track parts.
  • Verify incoming shipments for accuracy and stock parts in designated areas.
  • Conduct periodic inventory checks to maintain accurate stock levels.
  • Identify and report low-stock or high-demand items to the parts manager.
  
  
  
  
• Administrative Duties:
  
  
  
  • Process invoices, purchase orders, and payments accurately.
  • Document all transactions and maintain organized records for parts and service orders.
  • Communicate with vendors or suppliers as needed to expedite parts orders.
  
  
  
  
• Shop Support:
  
  
  
  • Maintain a clean, organized, and safe counter and parts storage area.
  • Assist with light shop duties as needed, such as organizing tools or delivering parts to bays.
  • Adhere to all safety protocols and company policies.
  
  
  
  

Qualifications:

• High school diploma or equivalent; technical training or experience in diesel mechanics is a plus.
• 1-2 years of experience in a parts counter, customer service, or automotive/diesel shop environment preferred.
• Basic knowledge of heavy-duty diesel parts and systems or willingness to learn.
• Proficiency with inventory management software and basic computer skills (e.g., Microsoft Office, POS systems).
• Strong communication and interpersonal skills to interact with customers and team members.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Physical ability to lift to 50 lbs., stand for extended periods, and move parts as needed.
• Valid driver's license may be required for occasional parts pick-up or delivery.

Preferred Skills:

• Familiarity with heavy-duty diesel brands (e.g., Cummins, Caterpillar, Detroit Diesel).
• Experience with counter sales or order fulfillment in a service-oriented industry.
• Problem-solving skills to address customer or technician needs effectively.

Employee Benefits

• Competitive Wages - Be paid your worth!
• Uniforms - supplied by Interstate!
• Tool program - available
• Tuition assistance - for educational and ongoing career growth
• Health, dental and vision coverage - begins on the first day of the following month.
• Paid Time Off - (PTO) starts accruing day one of your full-time employment.
• Holidays - 6 Holidays and 2 Floating Holidays per year
• 401(K) - with company matching.
• Long Term Disability - Supplied
• Short Term Disability - Supplied
• Life Insurance - Supplied
• Healthiest You - Virtual Health Care paid by Interstate.
• PPE Reimbursement- Safety Glasses and Safety Boot Reimbursement
• Pet Insurance - We care about our furry friends!
• Employee Discounts - available on products and services
• Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.
• Paid Health and Well-being screening - for employees and their spouse

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Interstate Companies is an Equal Opportunity Employer, and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration.

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