Emergency Dispatch Service Coordinator

Are you a Service Coordinator who is looking to join one of the top companies within the Manufacturing Industry?

Are you looking to further your career and grow?

Do you have experience in Customer service?

If you answered yes to those three questions, then apply today!

Acara Solutions is seeking highly qualified candidates to work Onsite with our client in Cypress, CA. Interested?

Here's what you'd do:

• Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
• Act as primary point of contact for service customers to ensure expectations are met
• Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
• Schedule resources to support standard service agreements
• Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability
• Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
• Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
• Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work.

Here's what you'll get:

• Pay rate: $26.00/Hour
• Hours: 40 hours/week 1^st Shift
• Length: Temp (7 Months)

Sound like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier provider of recruiting and workforce solutions, and we help companies compete for talent. With a legacy of needs in various industries worldwide, we partner with clients, listen to them, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma or GED
• Minimum 2 years of experience in Customer service
• Minimum 2 years of experience in Microsoft Office

• Good verbal and written communications skills
• Organizational and interpersonal skills.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.