New

Senior Director, Strategy & Operations

Genesys Cloud Services, Inc.
$180,400.00 - $335,000.00
vision insurance, paid holidays, 401(k), remote work
United States, New York, New York
Aug 15, 2025
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Overview Genesys is seeking an execution-focused transformation leader to join our Business Transformation Team. As Senior Director, Strategy & Operations, you will be the operational driver behind our most critical enterprise transformations - including Lead-to-Cash modernization and our AI-first initiatives. This role is hands-on and outcome-driven: you will lead cross-functional execution, resolve operational blockers, coordinate stakeholders, and ensure transformation programs deliver measurable, sustainable business value. You'll balance strategic alignment with the day-to-day realities of delivering complex change at scale. In addition to leading programs, you will directly manage and develop a high-performing team, fostering a culture of accountability, collaboration, and continuous improvement. Key Responsibilities Operational Leadership for Enterprise Transformation Lead the execution of high-impact enterprise transformation initiatives, ensuring strategic priorities are translated into measurable business results. Serve as the "go-to" problem solver, tackling operational bottlenecks, aligning teams, and enabling faster, more effective execution. Apply a pragmatic, hands-on approach - bringing structure where needed but prioritizing forward progress over process for process' sake. Provide day-to-day leadership, guidance, and direction to your direct reports, ensuring they are empowered, supported, and aligned with transformation objectives. Driving Current & Future Transformations Partner with business and functional leaders to deliver current transformation priorities - including Lead-to-Cash modernization and AI-first transformation - while prioritizing and preparing for future enterprise-wide transformation efforts. Quickly adapt to new transformation domains as business priorities evolve, ensuring a consistent, value-driven execution approach across initiatives. Coach, mentor, and grow the skills of your team members so they can take on increasing levels of ownership and responsibility in future transformation efforts. Value Realization & Impact Delivery Define and track value drivers for each transformation, ensuring that business impact is quantified, reported, and delivered. Maintain visibility for executives into progress, outcomes, and realized benefits - focusing on impact over activity. Cross-Functional Stakeholder Alignment Build trust and alignment with senior leaders and cross-functional teams, ensuring clarity on objectives, decision-making, and execution priorities. Influence without authority by combining business acumen, operational insight, and a results-oriented mindset. Tactical Problem Solving Step into execution challenges directly, diagnosing issues and driving solutions that unlock progress. Establish repeatable mechanisms for overcoming common transformation barriers, ensuring future initiatives move faster. Qualifications Experience: 10+ years in business operations, transformation, consulting or strategy & operational leadership, ideally in SaaS or technology-driven enterprises. Transformation Expertise: Experience delivering enterprise change efforts such as process redesign, technology adoption, operating model shifts, or GTM transformation. Familiarity with SaaS metrics. AI Transformation: Experience in accelerating AI adoption, execution of transformation focused on strategy & value delivery, working with key technical & functional leaders on resource prioritization, technical enablement, governance, and change management. Execution Mindset: Proven ability to lead large-scale business change through practical problem solving and cross-functional leadership - not just program tracking. Analytical Strength: Strong financial and operational analysis skills, with the ability to link execution activity directly to business outcomes. Stakeholder Management: Demonstrated success influencing and aligning senior leadership in complex, global organizations. Leadership: Track record of leading and developing high-performing teams in dynamic environments. Preferred Attributes MBA or equivalent advanced degree in operations, strategy, or finance. Previous experience in management consulting firms. Experience in SaaS or recurring revenue business models with a focus on operational scaling. Comfort switching between high-level strategic conversations and tactical, hands-on problem solving. Location: remote within US (not limited to the states that the job is tagged to) #LI-Remote Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $180,400.00 - $335,000.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments More details about our company benefits can be found at the following link:https://mygenesysbenefits.com If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visitwww.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.