New

Director of Desktop Services

The Rector & Visitors of the University of Virginia
$133,016.00 - $212,825.60 Annual
United States, Virginia, Charlottesville
1215 Lee Street (Show on map)
Jun 19, 2025
Oversees all aspects of end-user and desktop computing within the Medical Center. Responsible for developing implementing directing and maintaining the desktop computing infrastructure within the University of Virginia Health System. As such the Director is responsible for leading all strategic initiatives to enhance and promote the usability availability and integrity of the Health System's end user computing environment. The end-user computing environment includes all PCs laptops tablets printers peripherals software and mobile devices necessary to access and use all core Health System and departmental systems. Areas of support encompass desktop software engineering development and administration of a large Citrix server infrastructure desktop and mobile management products and three tiers of support including the Help Desk field techs and engineering resources. Additionally oversees all aspects of the development and support of the IT Management Suite of software used for HSTS Help Desk operations Service Request processing asset inventory and account provisioning for Health System customers. Provides strategic direction and leadership for all aspects of desktop computing within Health System Technology Services. Implement comprehensive desktop end-user and client access computing solutions Establish and assure adherence to service levels standards policies and procedures. Responsible and accountable for meeting external and/or internal customer needs. Models effective communication and collaboration skills / behaviors. Takes action to achieve measurable results. Supports innovation and organizational change to improve effectiveness. Develops talent and coaches peers and others to develop their capabilities. Achieves budgetary goals. In addition to the above job responsibilities, other duties may be assigned. Position Compensation Range: $133,016.00 - $212,825.60 Annual MINIMUM REQUIREMENTS Education: Bachelor's degree required Experience: 5 years' experience in related area required. Licensure: May require a valid Virginia Driver's License (VADL). PHYSICAL DEMANDS This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.