Program Manager

As a Program Manager at Tactile Medical, you will be responsible for overseeing the end-to-end execution of critical projects and complex initiatives that have a significant impact on our business performance. With a specific emphasis on data-driven decision-making, you will work closely with cross-functional teams, including Manufacturing Ops/R&D, Reimbursement Operations, Marketing, Sales, and other relevant departments to ensure the successful governance, planning, coordination, and delivery of projects that drive business growth and operational efficiency.

• Collaborate with key stakeholders to define project scope, objectives, and success criteria, ensuring alignment with Tactile's strategic goals.
• Develop and maintain a comprehensive program/project plan, outlining tasks, milestones, timelines, and resource requirements.
• May maintain and lead a portfolio of interdependent projects and initiatives spanning multiple departments linked to a common strategic initiative or business goal.
• Lead cross-functional teams through the program/project lifecycle, providing clear direction, setting priorities, and fostering a collaborative working environment.
• Identify and manage risks, issues, and dependencies; implement mitigation strategies as needed to ensure successful outcomes.
• Leverage data and metrics to make informed decisions and recommendations throughout the program lifecycle.
• Communicate progress, status updates, and key milestones to executive leadership and stakeholders.
• Work closely with teams to ensure the seamless integration of technology solutions that support objectives.
• Collaborate with subject matter experts to define data requirements and analytics strategies for successful implementation.
• Support change management efforts to ensure smooth adoption of new processes, technologies, and initiatives.
• Gather, prepare and produce high quality reports, presentations.
• Track and escalate issues and risks, ensuring full visibility, mitigation and resolution.
• Operate as a leader of continuous governance improvement and change agent within the organization.
• Other duties as assigned.

Education & Experience

Required:

• Bachelor's degree in Business Administration, Project Management, Data Analytics, Strategic Management or a related field
• Experience in defining and executing IT governance
• Experience in leading and operating agile delivery
• Minimum of 6 years of experience in program or project management, preferably overseeing complex initiatives requiring business and IT collaboration, with a strong focus on data analysis.

Preferred:

• Master's degree
• Project Management Professional (PMP) certification
• Experience in medical device or related industries

Knowledge & Skills

• Proven ability to manage multiple projects concurrently, balancing priorities and resources effectively.
• Excellent leadership and interpersonal skills, with the ability to influence and collaborate across various levels of the organization.
• Strong analytical and problem-solving capabilities, with proficiency in data interpretation and visualization tools.
• Exceptional verbal and written communication skills, including the ability to present complex ideas in a clear and concise manner.
• Strong knowledge of performance evaluation and change management principles
• Thorough understanding of project/program management techniques and methods
• Strong proficiency in project management software, collaboration tools, Microsoft Office Suite, and data analytics tools (e.g., Excel, Tableau, Power BI).
• Ability to drive business insights and operational improvement in a collaborative, cross-functional environment
• Ability to handle confidential information with discretion
• Ability to set priorities based upon deadlines and department needs