US - Account Management Expert 1

Job Title: US - Account Management Expert 1/Client Service Representative

Duration: 15 months, (temp to perm potential)

Location: Tempe AZ 85284 United States

Pay rate: $28.00 - $30/hr

JOB SUMMARY:

The Client Services Representative will ensure high customer satisfaction by taking care of fast and reliable customer order/ customer request handling throughout the entire order to cash process.

• Provide superlative order entry, customer account maintenance, price and availability checks and management of all aspects of customer orders from receipt through payment
• Provide customers with order status, requested documents, shipping dates and tracking proactively and when additional requests are received
• Work with the commercial team to provide quotations for sales inquiries for both potential and existing customers
• Entry and Management of Quality and Service Complaints, and proper assignment of complaints for investigation to ensure quick resolution. This includes follow up with internal stakeholders for closure, determining and participating in the development of root cause, corrective/preventative actions, and participation in trainings required by Customer Service to eliminate future occurrences
• Entry and coordination of material returns, either associated with a complaint and/or a customer owned refill or repair
• Engage with internal stakeholders such as Material Planners, Transportation, Manufacturing, Commercial, Marketing, Quality, Billing and Finance to support customer requests
• Ensure high delivery service level to external and internal customers by proactively monitoring open orders and communicating delays. Where needed, follow up with internal stakeholders to achieve customer needs
• Ensure high level of responsiveness to internal and external customers to meet KPI targets set by the department
• Support creation and maintenance of standard operating procedures (SOPs) for customer services
• Participate in projects related to Order to Cash process improvements to ensure the effectiveness of Customer Service in these processes.
• Work to achieve maximum efficiency in a team environment and support peers when needed

Who You Are

Minimum Qualifications:

• High School Diploma
• 3+ years Customer Service Experience

Preferred Qualifications

• Bachelor's Degree
• Supply Chain Experience
• Export Experience
• Strong Leadership and Analytical skills
• Strong customer-orientation, diplomatic
• Strong interpersonal communication and written skills, proactive problem-solving and trouble shooting skills, managing crisis and the ability to multitask effectively.
• Highly motivated and organized, with attention to prioritizing incoming tasks and strong attention to detail
• Able to meet the challenges of a dynamic and agile environment, while maintaining a strong level of professionalism.
• Cultural sensitivity
• Working knowledge of MS Word, Excel, Outlook, Teams
• Strong ability to efficiently build up relationships and networks
• Experience with customer service software preferred (e.g. SAP, ERP, SFDC) Understanding the sales order process

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.