Seeking Full Time Medical Receptionist - Customer Service Reps - Apply today!

Location: All locations for full time CSR roles

Department:LPG, Outpatient Rehab, and Outpatient Registration offices

Work Type: Full Time

Shift:6:30:00 AM to 7:00:00 PM - Shifts vary depending on location

Minimum to Midpoint Pay Rate:$15.64 - $18.75 / hour

Join Lee Health One of Southwest Floridas Top Employers!
Multiple Locations Flexible Scheduling Growth-Oriented Environment

To be considered for this opportunity, please follow these steps:

1. Attach your most up-to-date resume with accurate employment dates

2. Complete all screening questions, including:

   • Any scheduling limitations

   • Preferred work location(s)

3. Prepare for a Webex virtual interview with recruiter Lara King

   • Download the Webex app in advance

   • Ensure your device is ready and tested before your scheduled time

   • Interviews last ~30 minutes arrive on time and dress professionally

Note: This is a full-time role (40 hours/week). Availability Monday through Friday is required, and some locations may require occasional Saturday shifts. Please be upfront about any scheduling limitations.

Whether youre looking to start your career or grow in the healthcare field, Lee Health offers a welcoming, mission-driven culture with real paths to advancement. Youll be part of a trusted, not-for-profit system making a difference in the lives of patients every day.

As a Customer Service Representative (CSR), you will:

• Greet and check in patients

• Schedule appointments and manage calendars

• Verify insurance and process co-pays

• Assist with referrals, authorizations, and medical records

• Support front desk and business office operations in a high-volume setting

This role is ideal for:

• Entry-level candidates who are dependable, tech-savvy, and service-focused

• Experienced individuals with medical office, clinic, or hospital front desk experience

Preferred (but not required):

• Knowledge of EMR systems or scheduling software

• Strong communication and multitasking abilities

• Familiarity with insurance verification and medical billing

• Full-Time Only: Must be available 40 hours/week

• Weekdays required; some roles may include Saturdays

• Locations: Fort Myers Cape Coral Lehigh Acres Naples Bonita Springs Estero Sanibel Port Charlotte Babcock Ranch

• Hourly Rate: $15.64 $18.75

• Medical, Dental & Vision Insurance

• Up to 5% 401(k) Match

• Tuition Reimbursement after 1 year

• PTO & Wellness Programs

• Training & Advancement Opportunities

Apply now to take the next step in your healthcare journey. We cant wait to meet you!

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers