New

Level Attendant

Kraft Group LLC

United States, Massachusetts, Foxborough

Jun 20, 2025

Job Details

Job Location		NPS - Foxborough, MA
Position Type		Part Time
Education Level		High School Diploma or Equivalent

Description

SUMMARY

The Suite Level Attendant is responsible for assisting with and coordinating every aspect of food and beverage service to 10-20 suites on an event day. This role serves as the direct contact for suite holders and their guests during the event. The Level Attendant will lead by example with high standards and customer service. Clear priorities and communication with Suite level staff and management.

DUTIES AND RESPONSIBILITIES

Greet staff pre shift to review and highlight the daily operation.
The Level Attendant is responsible for keeping management aware of delivery times and issues that may affect a guests visit.
The Level Attendant is the primary contact for employees and the Suite Holders
Following stadium guidelines for code of conduct, delivery timelines and guest services, the Level Attendants role is paramount for a high level of customer satisfaction
Special projects and assignments as business dictates

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibility

SKILLS AND QUALIFICATIONS

Prior banquet or restaurant experience
Experience dealing with high profile guests
Organized and attentive to detail
Effective communication skills, written and verbal

Ability to perform basic math functions
Maintain a professional demeanor and appearance
Ability to work in a fast paced environment
Schedule will vary, working weekends and evenings and holidays may be necessary
Availability to work at all pre-season, regular season and post season New England Patriot home games
Must be 18 years of age

PHYSICAL DEMANDS

Ability to stand and walk for long periods of time
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

Fast-paced work environment
Densely populated on event day
The noise level in the work environment is usually loud on event days

CERTIFICATES, LICENSES, REGISTRATIONS

None Required

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.