Associate Manager, Hospitality & Events

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

About Real Estate and Workplace Services
Our Real Estate and Workplace Services (REWS) team creates environments and experiences that spark inspiration, fuel creativity, and drive collaboration, innovation, and impact. Our Global Campus (we're talking 30+ countries!) is a tangible reflection of our culture and values. These spaces integrate human connection, AI, and intentional design to create a sense of purpose rooted in place-where employees and customers alike feel a true sense of belonging. Join us in reimagining the future of work and shaping the next chapter of our global real estate journey.

Overview of the Role:
We are seeking a dynamic and experienced Events and Hospitality Associate Manager to lead onsite event programming at Salesforce's San Francisco office. This role is responsible for delivering operational excellence across a diverse range of internal and external events, including executive receptions, ELT engagements, multi-day offsites, customer and partner events, employee programs, and nonprofit initiatives. This is a highly visible, in-office role requiring exceptional customer service, executive presence, and program management skills with minimal oversight.

Responsibilities:
Meeting and Event Planning & Execution

* Own the end-to-end planning, execution, and evaluation of in-office meetings and events including executive-level engagements, partner receptions, team offsites, and customer-facing activations.
* Manage all meeting and event logistics: pre-event planning, onsite execution, and post-event follow-up including metrics, lessons learned, and documentation.
* Support complex ELT-level events and simple meeting setups, ensuring seamless experiences for all participants.

Cross-Functional Collaboration

* Collaborate closely with internal stakeholders including Sales, Real Estate, Facilities, Employee Engagement, Office of Equality, Security Operations, and Culinary teams.
* Co-manage external vendors and agency partners to ensure successful program execution.
* Serve as a consultative partner to internal teams and clients using event space, offering creative, strategic input and public speaking support.

Operational Excellence

* Maintain and improve team playbooks and documentation for scalable, efficient planning processes.
* Manage shared calendars (G-Cal) for internal event space scheduling and act as key stakeholder in booking approvals.
* Monitor and report on event KPIs including attendance, engagement, and satisfaction via surveys and other tools.
* Ensure events reflect consistent Salesforce branding, messaging, and values.

Tools & Platforms

* Proficiently use Salesforce tools such as GCAL, Social Tables, ticketing systems, DocuSign, and Google Suite for planning and documentation.

Required Qualifications:

* 7+ years of successful event management experience in a high-tech, B2B, customer-centric environment.
* Proven ability to manage multiple events and complex projects simultaneously with minimal supervision.
* Bachelor's degree or equivalent professional experience.
* Deep experience with nonprofit event planning and corporate social responsibility events.
* Strong understanding of brand positioning and ensuring consistent, on-brand messaging across events.
* Exceptional verbal and written communication skills with a customer-first mindset.
* Executive presence with a high degree of discretion and confidentiality.
* Experience managing budgets, financial planning, and vendor contracts.
* Skilled in creative problem-solving and negotiation under pressure.
* Comfortable with online registration platforms and event reporting systems.
* Highly organized, detail-oriented, and results-driven.
* Ability to work in a fast-paced, deadline-driven environment.
* This is a full-time in-office role based in San Francisco, Monday through Friday.
* Must be available to work flexible hours including evenings and weekends based on business needs.
* Occasional travel to offsite locations for event support may be required.

Preferred Qualifications:
* Personable, professional, and articulate under pressure.
* Embraces ambiguity and thrives in a collaborative team environment.
* Deeply aligned with Salesforce values and culture.
* Self-starter with a proactive mindset.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.