PRINCIPAL CLERK

PRINCIPAL CLERK
OFFICE OF THE CITY CLERK
CITY OF WORCESTER

The City of Worcester is seeking qualified applicants for a Principal Clerk for the Office of the City Clerk. Under the general direction of the City Clerk, the position will perform clerical duties and assist customers via walk-in, telephone, and electronically regarding vital records. The employee will respond to citizen inquiries and complaints, including the explanation of departmental policies and regulations to other city employees and the public; and will collect, compile, and enter complex statistical data. Employee will perform tasks related to the election season when necessary.

Bilingual and multilingual applicants are encouraged to apply.

ESSENTIAL ELEMENTS:

• Perform considerable customer service and clerical skills in an office setting
• Possess ability to collect, compile, and enter complex statistical data from a variety of source material
• Respond to citizen complaints, including the explanation of departmental policies and regulations to other city employees and the general public, and refers complaints to the proper authority
• Establish complex cross reference files and file categories and designates obsolete material to be removed from files
• Research and access historical records/archives
• Guide and lead in the sorting of documents for filing
• Answer telephone and assists the work of other clerks at the counter
• Operate standard office machines and appliances incidental to clerical assignments
• Perform related work as required

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of office terminology, procedures, and equipment, demonstrated proficiency with personal computers
• Demonstrated excellent organizational, interpersonal, written, and verbal communication skills
• Ability to address questions and customer concerns via telephone, email, and in-person, in a consistently professional and courteous manner
• Ability to multi-task and prioritize responsibilities
• Ability to communicate and work effectively with diverse populations
• Ability to make arithmetical computations with speed and accuracy
• Ability to type from clear copy at high rate of speed
• Ability to maintain complex clerical records and to prepare reports
• Ability to accurately collect, compile, and enter statistical data
• Ability to exercise good judgment in making decisions in accordance with laws, ordinances, regulations, and established policies
• Ability to lift and handle materials and equipment up to forty (40) pounds
• Ability to communicate and work effectively with diverse populations
• Ability to work independently and in a group setting
• Ability to work extended hours and weekends during election seasons
• Regular on-site attendance is required

MINIMUM REQUIREMENTS:

• High school diploma or equivalent
• Customer service and/or clerical experience in an office setting
• Proficiency with Microsoft Office Suite
• Excellent verbal and written communication skills

PREFERRED QUALIFICATIONS:

• Associate's Degree in Business Administration, Political Science, History, Public Administration, or related discipline
• Two (2) years of office or clerical experience
• Two (2) years of customer service experience
• One (1) year of municipal experience

SALARY RANGE: $21.87 - $26.48 hourly, full-time, with an excellent benefits package.

To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, JULY 11, 2025, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, Hiring@worcesterma.gov.