Remote New 
Territory Manager - Surgical C-Arms
 Probo Medical | |
 United States | |
 Jun 25, 2025 | |
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Description Probo Medical is a leader in the diagnostic imaging equipment industry, dedicated to providing high-quality, affordable imaging equipment and services to medical practices worldwide. Our mission is to increase access to healthcare services globally by reducing healthcare costs and empowering medical professionals to make smarter decisions for their healthcare businesses. With revenues of roughly $300M, Probo Medical is a fast-growing, multi-national, PE-backed company poised for rapid growth both organically and inorganically. We are building a high-caliber, high-performing team to take us on this journey.The Territory Manager for Probo Medical LLC will visit accounts with the goal of developing a professional relationship, repairing equipment and educating the client on Probo Medical LLC offerings. The position will develop a client base within a specified geographical radius to service surgical C-Arm equipment and offer client solutions based on their specific need. Those solutions include, but not limited to, surgical C-arm service, surgical C-arm system sales, rentals, and training.ESSENTIAL DUTIES AND RESPONSIBILITIESWork to learn and establish rapport with customers.Schedule and perform preventative maintenance.Provide timely responses to service requests.Complete and submit applicable field service reports for invoicing.Generate revenue growth by offering solutions and products aligned with the service portfolio. Develop a profitable territory performing service, selling service contracts, parts, and systems.Act as a subject matter expert on all manufacturers and models by studying manuals, attending training, reaching out to co-workers and all other available resources. Troubleshoot and problem solve issues as they arise when doing service calls. Adhere to internal procedures regarding defective parts, unused equipment, call escalation, warranties, and finance policies.Performs all administrative duties within established Probo Medical and regulatory timeframes including timesheets, service work orders, expense reports, preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.May be asked to perform service work remotely providing telephone, remote technical support, and remote diagnostics to external healthcare customers and field partners to resolve customer equipment issues and initiate escalation, if appropriate.Responsible for the delivery and installation of a surgical C-arm system sold within your geographical radius. This will consist of being on site, making sure the equipment works, satisfying client expectations and learning about the client's equipment portfolio and needs.Primary job responsibilities are those which an employee must be able to perform with or without accommodation. The list of requirements, duties and responsibilities is not exhaustive but is the most accurate list for the current job. Probo Medical reserves the right to revise the job description as well as require that other duties be performed as needed. Requirements Required Education and Experience:Associate degree in electronics or 2 years' equivalent combination of education and experience.Knowledge of computers; PC competency to include utilization of Microsoft Office Suite productsAn established customer base is a plus. Be a self-starter. Highly proficient communicatorCreative problem solving.Ability to display strong organizational and multi-tasking skills, self-discipline, and autonomy to work independently in a high-pressure environment.Ability to adapt to changing work requirements in a complex, fast-paced environment.Ability to effectively operate in an independent environment to achieve assigned goals and objectivesRobust organization/communication skills to exceed customer expectations.Strong interpersonal skills to develop relationships and be prompt and courteous. Preferred Education and Experience:BSEE/BSEET/BSME/BSMET preferredExperience with surgical C-arm equipment is highly preferred, especially within a field service environment.Key Performance Indicators (KPI's)Service PerformancePM Completion First-time fix ratePercentage of Outstanding WorkordersSales PerformancePM and Billable Revenue to meet or exceed $25,000 per quarterPercentage of expiring maintenance contracts that are renewedCommissions Structure5% Commission on new/additive products or services soldTRAVEL REQUIREMENTS The position will require the ability to travel within a specific geographical radius.WORK ENVIRONMENT The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.Monitor the typical office/field safety and environmental conditions within the designated facility and report deficient conditions if needed in accordance with the PROBO Safety Manual.The physical and mental requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.Must be able to work in a seated position while using a computer for 8hrs/days. Use of both hands and fingers with dexterity. | |