Lead Field Technician

What success looks like in this role:

Overview

As a Lead Field Engineer, you'll spearhead on-site implementation, maintenance, and technical leadership for High-End Systems (servers, storage, networking). Your role merges hands-on technical work, customer interaction, and mentorship to junior engineers, ensuring smooth deployment and optimal performance of Dell's high-end enterprise solutions.

Key Responsibilities

Project Leadership & Execution:

• Plan and lead installation, configuration, and integration hardware and software at customer sites.
• Serve as the principal contact for all hardware-related issues and escalations.

Technical Troubleshooting & Support:

• Diagnose and repair server, storage, and network hardware failures, break-fix and resolving complex system-level issues.
• Monitor performance, identify bottlenecks, and implement improvements.

Customer Engagement & Communication:

• Establish strong relationships with customer contacts.
• Provide updates, escalate issues appropriately, and ensure satisfaction.

Documentation & Process Improvement:

• Maintain accurate service records.
• Review and improve work instructions, SOPs, and best practices

You will be successful in this role if you have:

Experience:

4-6+ years in field engineering or data center roles, preferably with Dell HES infrastructure.

Proven troubleshooting experience in server, storage, and networking hardware.

Technical Skills:

Expertise with Dell PowerEdge servers or similar servers, RAID controllers, SAN/NAS storage.

Networking knowledge.

Strong Linux/Unix administration

Certifications (Preferred but not required):Dell Certifications, CompTIA Network+/Server+.

Education: Associate's degree in Computer Science, Engineering, or related technical field, or equivalent experience.

Willingness to travel to client sites.

Benefits Blurb:
Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We're committed to supporting work-life balance and investing in your future success.

Video Interview Blurb:
At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!

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This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.