Renewal Manager, Wealth & Retirement

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Job Description

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

The Global Sales and Revenue division within FIS has a dedicated Renewal Management team across our primary business lines.

The Renewal Management team is tasked with the following key responsibilities:

• Grow revenue through the identification of add-on and up-sale opportunities within existing client base and retain revenue though the successful execution of signature-based renewals.
• Strengthen the client engagement maintaining regular contact with existing clients, building a trusted relationship and valued partnership.
• Enhance the client experience championing the client's needs and acting as a point of escalation.

What you will be doing:

• Maintaining regular engagement with existing clients within your individual book of business building trusted relationships and partnerships.
• Responsible for the renewal of client contracts and protecting forecasted revenue.
• Identifying of additional upsell and cross sell leads collaborating with the relevant sales executive.
• Ensure clients have a good understanding of the products and/or services FIS is offering and determine present and future needs.
• Collaborate with various internal stakeholders acting as the client's advocate.
• Excellent understanding of your client's business and needs.
• Acting as a point of escalation to resolve outstanding issues and assist in timely delivery of the service.

What you bring:

• A demonstrable track record of client relationship management.
• Excellent understanding of Wealth and Retirement Solutions and Financial Markets knowledge.
• Background in Sales, Account management, Presales or Relationship Management is preferred.
• Educated to degree level.
• Strong written and verbal communication skills, strong interpersonal and influencing skills.
• Ability to balance client demands with internal constraints to maximize client satisfaction and engagement with FIS.
• Confidently able to build both internal and external relationships up to C-level.
• Fluent in English (written and verbal) language skills.
• This position will require travel in North America.

What we offer you:

• Competitive salary and excellent bonus potential.
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.
• The chance to work on some of the most challenging, relevant issues in financial services & technology.
• A work environment built on collaboration, flexibility and respect.
• Varied and challenging work to help you grow your technical skillset.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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