Project Coordinator

Description:

Project Coordinator supports the company's consultant contracting and sponsorship technology involving departmental or cross-functional teams focused on the delivery of new or existing solutions.

• No coding or technical development required, but being tech-savvy is important to understand how systems work and to identify whether issues are system-related or vendor-related.
• The role requires experience with system testing, creating test scripts, and reporting system issues.
• User training experience is preferred - such as creating training materials or leading sessions.
• Role involves triaging tickets, supporting operations, and coordinating with vendors for issues and releases.
• Will work closely with internal teams, management, and Healthcare Professionals (HCPs).
• Ideal candidates will have strong written and verbal communication, and the ability to simplify complex systems for end users.
• Previous pharma experience is not required, but considered a nice to have.
• The candidate will regularly handle triaging issues, reporting bugs, and sometimes participate in testing (though not necessarily writing test scripts every time).

What we are looking for:

• Bachelor's degree is highly preferred; however, candidates with an associate degree and relevant experience (testing + project management) may be considered.
• Candidates should have the ability to troubleshoot system issues, document workflows, and support upgrades.
• Experience with project management tools (MS Project, Smartsheet, Jira, etc.) is beneficial, though not requir.
• Minimum 2 years of experience in system support, project coordination, or vendor management.
• Experience in system testing, user training, and supporting operations is expected.
• Experience with creating project timelines, coordinating releases, and day-to-day project tasks is helpful.
• Ability to schedule meetings, coordinate vendor estimates, and ensure documentation is in place.
• Strong communication skills are a must - candidates must be comfortable emailing HCPs or interacting with senior leadership.
• Will it require a degree of any kind? Yes, a bachelor's degree is preferred.
• How many years' experience do you feel is needed for your role? Minimum 2 yrs experience working with system support and/or project management or vendor management.

Responsibilities:

• Assists with the maintenance of the Business Services Group systems (data management, integration, system development, change management, and training support) and interacts extensively with employees worldwide
• Provides user assistance for system navigation questions and issues
• Request estimates from vendors and authorization approvals from internal stakeholders.
• Applies analytical thinking skills to diagnose and make recommendations on systems and internal processes. Incorporates knowledge of business and technology to make recommendations
• Proactively recommends improvements to streamline current processes and reduce cycle time.
• Works effectively with the team/group to accomplish organizational goals. Actively participates in client or team meetings by offering suggestions. Provides input to project planning.
• Develops project plans that integrate and align with cross-departmental processes and other projects, and provides innovative solutions to overcome project hurdles.
• Acts as a resource to provide innovative solutions to mitigate risks, manage competing customer priorities, facilitate contingency plans, maximize cost-effective resource utilization, and improve employee effectiveness.