Childline Manager

The Department of Human Services' Office of Children, Youth, and Families' vision is for all children and youth to grow up in a safe, nurturing, and permanent family and community. Our mission is to support the provision of quality services and best practices designed to ensure the safety, permanency, and well-being of Pennsylvania's children, youth, and families. You can become a crucial part of this mission by becoming a Childline Manager in the Division of Operations! This is a fulfilling and challenging position that provides opportunities for advancement, professional development, and the chance to make a positive impact; do not miss it!

As a Childline Manager, you will be responsible for managing the legally mandated operation of ChildLine and Abuse Registry Section that consists of the following:

• The ChildLine Unit receives and responds to a large volume and variety of calls and electronic reports regarding the care of children, particularly reports of suspected child abuse/neglect, and the responsibilities/provisions of the Child Protective Services Law. The ChildLine Unit uses the Child Welfare Information Solution (CWIS) to transmit child abuse/neglect reports received to the appropriate entity for investigation or assessment. The ChildLine Unit is staffed 24/7/365.
• The Clearance Verification Units that receive and respond to requests for child abuse history certifications and FBI criminal history record checks from certain individuals who work or volunteer with children. This unit ensures processing of child abuse history certifications within mandated timeframes. They also interpret federal criminal history records to determine whether the individual is disqualified from service based on Pennsylvania statute.

This position is considered essential. It supports a critical business function and when there is a declaration of an office closing, emergency or disaster, the incumbent may be required to participate/assist in those functions to aid the business continuity process. As such, you may be required to remain at or report to work at headquarters or an alternate site and be available or reachable by telephone during the recovery process.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 9:00 AM to 5:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to 2 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Salary: In some cases, the starting salary may be non-negotiable.
• Free parking!
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years as a ChildLine Supervisor (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Three years of professional experience in the development, implementation, or evaluation of a human services program, which includes two years of supervisory experience; and a bachelor's degree; or
• An equivalent combination of experience and training, which includes two years of supervisory experience in a human services program.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Veterans:

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.