Recruiting Operations Manager

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including AstraZeneca, JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It's the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU

The Recruiting Operations function is critical to the development and evolution of Box's global Talent organization. Our Talent function encompasses recruiting, organizational & talent development, talent programs, coordination, and internal comms. Ops is at the center of everything we do as a team, building the infrastructure, the tools and the processes that will help us (and Box as a whole!) scale and operate effectively.

We're looking for a Recruiting Operations Manager to help consolidate and integrate our Recruiting tech stack and processes in the fast-paced era of AI. This self-proclaimed tools, AI and data junkie will lead key tools, data, reporting, and process initiatives for the Talent function at Box. The role is an individual contributor.

This role will help provide a best-in-class talent experience for candidates and Boxers alike through support and enablement of our tech stack that includes Box, Workday, Greenhouse, ModernLoop, FindEm, TalentWall, and more. The role requires deep program management experience, discipline and attention to detail, as well as the ability to scope, lead and deliver a wide range of complex projects, develop business cases, project charters, and provide executive updates and communications. This individual will serve as a strategic thought-partner to the VP of Talent, Recruiting Leadership Team, People Operations, People Analytics, Legal, Sourcing, IT, and key external vendors to build future operating models and ensure that Box is at the forefront of creative approaches to talent acquisition.

WHAT YOU'LL DO

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  Support building a world-class Recruiting tech stack and process optimization leveraging Box's own product/tools (including Box AI) as appropriate, and utilizing our operational toolkit regularly and efficiently.

  
  
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  Use data to analyze and optimize our talent processes; help identify new tools and technology that fill tech stack gaps, as well as integrations between current tools and Box's own features and functionality, improving Talent team operations.

  
  
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  Identify opportunities to improve operational excellence and efficiency in our talent processes (ie offer letters, GDPR requirements, etc) by leveraging tools, systems, reports and data insights.

  
  
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  Manage and resource the queue of incoming ops-related requests.

  
  
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  Own and iterate on recruiting capacity planning and workload balancing, suggesting ways to flex team members to support changing business needs.

  
  
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  Build strong partnerships with cross-functional business groups, Recruiting leadership, and external vendors to ensure efficient enablement and optimal use of tools, data, and processes, while anticipating future trends, needs, and functionalities.

  
  
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  Craft detailed project plans and business cases that set the direction of strategic initiatives.

  
  

WHO YOU ARE

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  8+ years of experience in a recruiting or HR function through work experience and education

  
  
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  Proven experience in change management, including driving new processes and managing the full lifecycle of tools across the organization - from analysis and selection to implementation, enablement, and transition. Experience managing an ATS transition preferred.

  
  
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  Experience with Workday, Greenhouse ATS (preferred), ModernLoop (or other scheduling tools)

  
  
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  Proficiency in analytics tools (e.g., Visier, TalentWall) and the ability to translate recruiting metrics into strategic insights.

  
  
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  Bachelor's degree or equivalent experience.

  
  

Skills and attributes:

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  Applies a high degree of empathy, curiosity, and objectivity to all challenges faced

  
  
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  Creative problem-solver, resourceful, and experienced communicating/influencing at all levels of an organization

  
  
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  Self-directed, detail-oriented with demonstrated experience in developing and improving processes, as well as understanding HR tech stacks and the HR tech tool landscape

  
  
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  Flexible self-starter with a passion for recruiting, and a high ability to tackle ambiguity

  
  
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  Ability to interact with internal and external stakeholders from diverse backgrounds and working styles

  
  
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  Ability to prioritize and manage workload in a fast-paced, high-growth environment

  
  
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  Passion and willingness to learn new ways of working, regardless of past experience

  
  

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 2 days per week, with a focus on Tuesdays and Thursdays. Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here.

Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.