Resident Engineer 4, Technical Support
 Ciena | |
paid holidays, sick time, 401(k)
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 United States, Maryland, Baltimore | |
 Jun 26, 2025 | |
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As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact. Employer: Ciena Communications, Inc. Job Title: Resident Engineer 4, Technical Support Job Requisition: A710.342.4 Job Location: Hanover, Maryland Job Type: Full Time The annual pay range for this position is$142,418.00 - $155,00/year How You Will Contribute: Duties: Technical prime to drive NDS (Network Design Specification) requirements with Ciena account team and Customer planning primes. Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements and then work directly with these teams to determine which Customer Initiatives will need to be captured from an architecture perspective. Help integrate required information into high quality documentation that meets applicable standards and is appropriate for its intended audience. This includes High level architecture capture, Detailed and Low level design capture, Golden Config capture, API interfaces and attributes to support QoS, Services provisioning, Routing Config management, statistics retrieval and telemetry, and specific maintenance actions to support the deployment in field for the cross portfolio solution. Write easy-to-understand user interface text, online help and developer guides. Create tutorials to help end-users use a variety of applications as required. Analyze existing and potential content, focusing on reuse and single-sourcing opportunities. Manage Document storage and exchange between Ciena and Customer (via Confluence, Teams, JIRA etc. ) Work with R&D and SE&I teams to ensure aspects of NDS are validated on mirror captives before bringing solution into Customer Labs. The Must Haves: Requirements: Employer will accept a Bachelor's degree or foreign equivalent in Telecommunications, Engineering, Computer Science or related field and five (5) years of progressive, post-baccalaureate experience in job offered or in a Computer Systems Engineers/Architects-related occupation. Position requires 60 months of experience in the following: Contact: Human Resources, Ciena Corporation; https://ciena.wd5.myworkdayjobs.com/Careers/job/Baltimore/Resident-Engineer-4--Technical-Support_R028363 Must reference job A710.342.4 #LI - DNI Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. Ciena is anEqual Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require. | |