IT Specialist

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: Atlanta, GA

Division:Group US
Job Posting Title: IT Specialist
Time Type: Full Time

Summary

The IT Specialist at DSV is responsible for maintaining and enhancing the IT infrastructure to ensure efficient and secure operations. This role involves managing hardware and software installations, troubleshooting technical issues, and supporting various IT projects to optimize the company's technology resources. The IT Specialist will collaborate with different departments to understand their IT needs and provide solutions to improve operational efficiency.

Duties and Responsibilities

• Provide technical support to employees for hardware, software, and network issues.
• Troubleshoot and resolve IT-related problems promptly and efficiently.
• Install, configure, and maintain computer systems, servers, and networks.
• Ensure the security and integrity of IT systems by implementing appropriate measures.
• Manage and monitor the company's network infrastructure.
• Ensure optimal network performance and availability.
• Troubleshoot network connectivity issues and optimize network settings.
• Install, configure, and update software applications as needed.
• Manage software licenses and ensure compliance with licensing agreements.
• Provide training and support for software applications used within the company.
• Participate in IT projects to enhance the company's technology infrastructure.
• Collaborate with different departments to understand their IT needs and provide solutions.
• Implement new technologies and systems to improve operational efficiency.
• Implement and maintain data security measures to protect sensitive information.
• Ensure compliance with data protection regulations and company policies.
• Liaise with IT vendors and service providers to ensure quality service and support.
• Manage vendor contracts and agreements related to IT services and products.
• Evaluate and recommend new IT products and services to enhance operations.

Educational background / Work experience

• Bachelor's degree in Computer Science, Information Systems, or related field
• 2-4 years of experience in IT support, preferably in the transportation and logistics industry or a related field
• Experience with hardware and software installation, configuration, and maintenance
• Experience with networking technologies, such as LAN, WAN, and VPN

Skills & Competencies

• Strong analytical and problem-solving skills
• Excellent communication and collaboration skills
• Familiarity with IT ticketing systems; Service Now is a plus.
• Ability to work independently and as part of a team
• Strong attention to detail and ability to deliver high-quality work under tight deadlines
• Experience with ITIL or other IT service management frameworks is a plus
• Familiarity with RF guns and label printers.

Preferred Qualifications

• Master's degree in Computer Science, Information Systems, or related field
• Certification in ITIL, CompTIA A+, or other relevant certifications
• Experience with cloud computing platforms such as AWS or Azure
• Familiarity with virtualization technologies such as VMware or Hyper-V

Language skills

• Fluent in English (written and verbal)

Computer Literacy

• Proficient in IT support tools and technologies, including Windows operating systems, Microsoft Office, and remote support tools
• Familiarity with networking protocols and technologies such as TCP/IP, DNS, DHCP, and VLANs
• Familiarity with server operating systems such as Windows Server and Linux

Work Environment

• This position is onsite.
• Travel is expected about 10-20% of the time for business needs, including visits to other company locations, client sites, or vendor facilities.
• Working hours may occasionally extend outside of standard business hours to address urgent technical issues, perform maintenance tasks, or support IT projects. Flexibility is required to ensure the smooth operation of IT systems.

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay is: $71,000.00- $106,500.00 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.