Security Command Center Specialist

BOK Financial is committed to fostering long-term client relationships by attracting top talent. The company emphasizes innovation, growth, and teamwork, providing a dynamic environment for employees to excel. At BOK Financial, we believe in the power of being one team. Success is achieved through a dedication to high standards, a passion for excellence, and a collaborative spirit that unites us in our mission.

The Security Command Center Specialist under general supervision performs a variety of support duties related to the day-to-day operation of the Security Command Center (SCC), including monitoring and research using video, open-source media, sensor technologies, and varied software applications and databases, relaying information using multiple communication devices, and tracking and assessing BOKF activities; and performs other related duties as assigned

BOK Financial fosters a collaborative, goal-oriented culture where employees follow established standards, receive support from accessible managers, and engage in mentorship. The company values accuracy, initiative, and community involvement, offering an exciting opportunity for growth and teamwork.

• You will operate and navigate various surveillance and access control systems to support Security Command Center operations and identify priority calls.
• You will monitor live video feeds and data sources to detect safety issues and assist during incidents or special events.
• You will demonstrate strong attention to detail when locating addresses, video footage, and related data to resolve security concerns.
• You will report suspicious activity and incidents to security personnel, documenting key details like time, date, and camera location.
• You will gather and organize intelligence from multiple sources to support Corporate Security and investigative efforts.
• You will prepare accurate and concise reports, including statistical summaries, in compliance with company and legal standards.
• You will follow protocols, respond to evidence requests, attend training, and work flexible shifts including nights and weekends.

This level of knowledge is normally acquired through graduation from an accredited college or university with a bachelor's degree or completion of 60 hours from an accredited college or university; and either, 2 years' experience relevant to the essential tasks listed in this job description; or 2 years' experience in emergency services, military, security, information technology, cybersecurity, CCTV operations, data analysis, investigations, dispatch and logistics, drone operations, or public safety; or equivalent combination of education and experience.

• Cardinal directions and map navigation
• Microsoft Windows and Office Suite software
• Understand and adhere to all applicable federal, state, and local laws, codes, regulations, policies, and procedures
• Demonstrate speed, fluidity, and accuracy while concurrently operating multiple technologies
• Maintain confidentiality and security of highly sensitive information
• Exercise good judgement, think critically, apply logic, and respond quickly and accurately
• Effectively communicate orally and in writing
• Speak clearly and modulate voice in stressful situations
• Prepare concise and accurate written statements
• Provide high-level customer support
• Establish and maintain effective working relationships with internal and external customers, co-workers, and vendors
• Understand technical materials, oral and written instructions, and demonstrate understanding through performance
• Analytical reasoning and high-level problem solving
• Communicating effectively across multiple media (verbal and written)
• Creating narrative reports