Assistant Program Manager Overnight

THE SALVATION ARMY

NORTH & CENTRAL ILLINOIS DIVISION

Emergency Homeless Assessment and Referral Center

POSITION DESCRIPTION

POSITION TITLE: Assistant Program Manager-Overnight Shift

LOCATION/DEPT: 924 North Christiana Ave

PEOPLE MANAGER: Yes

REPORTS TO: Program Director

FLSA CATEGORY: Exempt

PAY GRADE: 206 ($50,813-$52,000)

STATUS TYPE: RFT

WHO WE ARE

At The Salvation Army, we are dedicated to Doing the Most Good. We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors.

JOB SUMMARY

The Assistant Program Manager provides consistent stability and safety to the program through direct service to the clients. This individual will work the overnight shift and is responsible for the overall operation and supervision of staff during that shift time. This includes assistance with written and oral communications and while maintaining confidentiality.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Program/Administrative Duties
   
   
   
   1. Assist the Program Director with human resources management for all employees on their shift, including the processing of employment and termination paperwork, maintenance of personnel files and the administration of personnel policies ensuring that they are maintained in accordance with established guidelines.
   
   
   
   
2. Conduct training of staff as needed.
3. Assist the Program Director with maintaining a safe staffing level.
4. Facilitate initial placement of guest(s) to the Emergency Homeless and Referral Center to include, but not limited to, conducting orientation and facilitating access to assigned room on the shift that they are assigned. Work with case-managers to expedite placement of clients at designated shelters. Ensure that shift monitors contact shelters to obtain information on bed availability.
5. Notify Program Director and the Case-managers in writing of any special mental health, and/or dietary accommodations of guests they may disclose.
6. Prepare unusual incident report and/or program violation reports as needed and/or warranted. Distribute to designated personnel. Inform Program Director and the shift staff of program violations that threaten the life, health, safety intervention (to include emergency services personnel). Contact 911 as needed to immediately address a crisis situation.
7. Notify janitorial staff and/or shift staff of impending new placements and guest departures. Provide oversight of guests' belongings stored on site for two (2) days. Notify Program Director and other shift staff if guest has not retrieved belongings after five days. When necessary clean and prepare newly vacated room for possible new placements.
   
   
   
   1. Perform daily facility checks ("rounds") lock up designated areas as directed.
   2. Maintain confidentiality of guest information (verbal/written).
   3. Perform data entry and/or report writing of daily and/or monthly demographics and program statics.
   4. Assist the Program Director in contacting referral shelters to maintain real time shelter bed availability.
   5. Assist the Program Director in preparing monthly, quarterly and annual report submission.
   6. Work closely with the Program Director on Data Quality through accurate HMIS entries and corrections.
   7. Work closely with the Program Director to build community relations throughout the shelter system with other service providers.
   8. Works with program staff to assure relocation or placement of clients enrolled in the Emergency Homeless Assessment and Response Center in appropriate/affordable alternative housing within ten to twelve days of enrollment.
   9. Assist the director with managing the inbound service request using Sales Force and following up with families to ensure timely placement in shelter.
   10. Work closely with the Program Director to assure relocation or placement of clients enrolled in the Emergency Homeless Assessment and Response Center in appropriate/affordable alternative housing within ten to twelve days of enrollment.
   
   
   
   
8. Client Interaction
   
   
   
   1. Prompt guests to adhere to program guidelines for appropriate conduct and utilization of program services and facilities.
   2. Perform safety checks of guests' baggage and/or guest rooms as necessary to prevent the concealment and storage of alcohol, drugs, weapons, and/or hazardous materials (i.e., combustible/fire agents, smoking materials or other) as necessary or upon request by case management and/or supervisory staff.
   3. Direct guests to address any/all social service issues to the assigned Case-managers on shifts where the Director does not work. This includes issues pertaining to family, self, mental health/emotional, financial, substance abuse, parenting, and/or physical).
   4. Promote a safe culture and environment for program participants aligned with Safe from Harm policies. Document and report non-compliance.
   
   
   
   
9. Other Duties
   
   
   
   1. Report maintenance requests to Program Director and janitor and document as required.
   2. Provide assistance in ensuring coordinated efforts with other areas, as assigned.
   
   
   
   
10. Attend staff meetings as required.
11. All other duties as assigned.

REPORTING RELATIONSHIPS

This position reports to the Shield of Hope Program Director.

This position also works closely with the Program Manager as needed.

This position supervises the administrative staff, maintenance department, general services, food service department, shift monitors, and case managers during the overnight shift.

In contacts related to this position's duties, this individual acts as a representative of The Salvation Army and its mission.

PERFORMANCE MEASUREMENTS

This individual will be evaluated on how effectively the outcomes of this position are achieved, as well as the timeliness, accuracy and completeness of accomplishing assigned goals.

A 30, 60, and 90-day performance review will be conducted.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES

• Minimum of high school diploma or GED equivalent Associate Degree preferred.
• 2 years' work experience working with homeless families or individuals.

COMPETENCIES

• Willing to promote the mission of The Salvation Army.
• Excellent communication (verbal and written) and interpersonal skills.
• Knowledge of or a willingness and aptitude to learn the concepts involved with serving low-income families.
• Demonstrated ability to use initiative and be a self-starter.
• An attention to detail, procedures, processes and policies.
• A positive attitude and the ability to be flexible in light of changing job situations/priorities.
• An ability to work with confidential material.
• An ability to manage projects and priorities in a constantly changing environment.

JOB LIMITATIONS

• This individual will only commit Army resources that have been allocated or approved.
• This individual will keep the Chicago Area Social Services Director informed on all critical issues relating to their area of responsibility.
• This individual will adhere to all Army policies and procedures in carrying out the responsibilities of this position.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• This position is required to do light physical work, must be able to lift 35lbs, push and pull objects up to 50 pounds.
• In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and PC.
• The work environment for this position includes a residential environment with a low to moderate noise level.
• Must be able to walk up three flights of stairs.
• Maintain positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors. This would include but not be limited to such actions: resolution of conflicts in a positive manner; courteous treatment of staff, clients and visitors; respect of others' property and person, professional and appropriate communication to and about co-workers, supervisors and subordinates. Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.