Sr Analyst

About SCAN

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 285,000 members in California, Arizona, Nevada, and Texas. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn; Facebook; and Twitter.

The Job

As a key member of the Enterprise Analytics team, you will collaborate with business stakeholders, particularly in the Member Experience function, to drive analytics and reporting that help us achieve our Member Obsession goals. You will manage, transform, and analyze data while leading projects using agile methodologies and help shape our future vision of how AI and advanced analytics can enable our mission of keeping seniors healthy and independent.

You Will

• Analyze data related to member experience (e.g., CAHPS survey, NPS, complaints, disenrollment) and create reports/dashboards that track key metrics over time
• Develop member segmentation models to tailor interventions and communications
• Identify pain points across the member journey (enrollment, onboarding, utilization, billing, customer service)
• Support our Digital team to identify key insights on how our members utilize our website and app
• Analyze the voice of the customer to identify drivers of satisfaction or dissatisfaction, including root cause analyses
• Use AI/ML models to identify drivers of voluntary disenrollment or other key objectives
• Analyze and build BI around service center metrics such as first call resolution, call transfer rates, resolution times, etc., to inform operations.
• Assess how members utilize their benefits and identify how we should consider improving benefits to boost member satisfaction
• Write complex SQL queries to extract member-level data from the enterprise data warehouse
• Support or help build personalization engines for member engagement (e.g., next best action).
• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
• Actively support the achievement of SCAN's Vision and Goals.
• Other duties as assigned.

Your Qualifications

• Bachelor's degree in business, Statistics, Analytics, or Technology related discipline or equivalent experience
• 5-7 years of related experience, ideally at a health plan. Performs work under minimal supervision. Intuitively handles complex issues and problems, and refers only the most complex issues to higher-level staff. Possesses comprehensive knowledge of subject matter. Provides leadership, coaching, and/or mentoring to a subordinate group.
• Data visualization (e.g. Power BI, Tableau)
• Data querying via Snowflake, SQL Server, or equivalent; Alteryx, dbt/Coalesce, or other data transformation tools
• Deep familiarity with member experience drivers, particularly in a health plan context
• Python and common libraries, or equivalent; Experience building Streamlit apps a plus
• Delivery via an agile sprint model (Scrum, SAFe)
• Ability to communicate well with business owners and technical staff for effective scope control and timely project completion.
• Demonstrated ability to analyze business needs and work with technical staff to formulate analytical solutions
• Demonstrated ability to define user stories and functional specifications, testing, and user satisfaction testing.
• Strong interpersonal skills, including excellent written and verbal communication skills.
• Strong organizational skills; ability to multitask across multiple initiatives at a time
• Strong analytical and critical thinking skills
• Exceptional product taste to deliver solutions that delight our business stakeholders
• Ability to create working prototypes using AI-powered coding tools

What's in it for you?

• Base Pay Range: $80,300 to $114,840 annually
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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