Associate Patient Care Coordinator - Phoenix, AZ

Explore opportunities at Optum Behavioral Care. We're revolutionizing behavioral health care delivery for individuals, clinicians and the entire health care system. Together, we are bringing high-end medical service, compassionate care and industry leading solutions to our most vulnerable patient populations. Our holistic approach addresses the physical, mental and social needs of our patients wherever they may be - helping patients access and navigate care anytime and anywhere. We're connecting care to create a seamless health journey for patients across care settings. Join our team, it's your chance to improve the lives of millions while Caring. Connecting. Growing together.

As an Associate Patient Care Coordinator with Phoenix Mental Health & Wellness and Northlight Counseling Associates, you will be responsible for providing support to patients and the clinical staff. The Associate Patient Care Coordinator will greet and support the check in and check out for patients, register new patients, prepare paperwork and review for accuracy, verify completion of consents and insurance eligibility, process payments for in-person appointments, handle existing patient communications, manage internal referrals and ensure work locations are presentable and welcoming.

In 2025, Phoenix Mental Health and Wellness will be partnering with Northlight Counseling Associates to become Elevate Mental Health. Together, Elevate Mental Health will proudly provide comprehensive medication management and counseling services, both virtually and in-office, across four locations in Arizona. Our psychiatric care services focus on evaluating, diagnosing, and treating a wide range of mental health conditions.

Location: 3839 N. 3rd St. (Suite 104), Phoenix, AZ

Schedule: Monday-Friday, 8am-5pm PST

Primary Responsibilities:

• Review each patient's chart prior to appointment and ensure consents and insurance verification is complete
• Complete patients check in and check out; obtain registration forms, collect and upload insurance cards and identification, verify completion of consents and confirm insurance eligibility
• Assist with onboarding new patients, help patient's access patient portal, prepare and confirm completion of paperwork, ensure consents and insurance verification are complete
• Process payments or co-pays, deductibles, co-insurance, self-pay, and missed appointment fees
• Assist in update and/or scheduling of existing patients, including assisting with internal referrals initiated by the provider
• Answer phone calls and return voicemails; record all requests in the EHR system for Physician follow-up, including refill requests
• Support prescribers in filing prior authorizations for insurance and submitting and monitoring lab tests and results
• Order and restock supplies
• Monitor clinician/admin/OBC inbox and respond accordingly and take necessary steps
• Ensure all locations are welcoming and adhere to brand guidelines
• Secure patient information and maintain patient confidentiality

Patient Care Duties:

• Obtain and record: vital signs, weight, medication profile, allergies, chief complaint, signature/initials where appropriate before appointment with Psychiatrist
• Gather patient history, collateral documentation and updates for patient chart
• Administer screening tools

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 1+ years of experience in an office environment (preferably in a mental health or medical setting)

Preferred Qualifications:

• Experience with insurance verification
• Experience working with computers for professional communication and medical documentation - Microsoft Excel, Outlook, Athena RMS (or other EHRs)
• Basic understanding of medical terminology
• Ability to interpret a variety of data and instructions furnished in written, oral, diagram, or schedule form
• Written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical staff
• Ability to work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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