New

Client Care Specialist (Part Time)

Western Alliance Bancorporation
dental insurance, tuition assistance, 401(k)
United States, Arizona, Phoenix
Jul 02, 2025
Job Title: Client Care Specialist (Part Time) Location: West Sahara What you'll do: As a Client Service Care Specialist you'll display a high level of customer service, provide professional, prompt, and accurate banking experience. You'll respond to complex email inquiries from internal and external stakeholders. In this role, you'll work with a team in a fast-paced environment that requires multitasking with accuracy and toggling between multiple systems and projects while communicating resolutions in an efficient manner. One of your key responsibilities is to set project expectations and mitigate risk by thoroughly researching and documenting issues/procedures and escalating new or unresolved issues. You'll exhibit excellent problem solving, functional, communication, and technical skills, along with a drive for successful client resolutions. Support leadership in providing resourceful and effective customer-centric communication to efficiently and accurately resolve inbound inquiries. Assist, research, and resolve inquiries with professionalism, precision and care. Accept ownership of issues through resolution of all teammate inquiries using telephone, email, and written correspondence including any additional follow-up. Understand and respond to teammates based on the urgency around time-critical situations and escalate issues to management in a timely manner when necessary. Perform job duties in accordance with established regulatory and compliance requirements. Adhere to procedures to validate/verify the information and/or assisting teammates. Provide support from general navigation to in-depth technical interfaces. What you'll need: 1+ years of related experience in Customer Service, Branch Banking Operations, Treasury Management Service or similar field. High school diploma required. Entry level knowledge of general banking, loans, treasury management and other commercial banking products and services. Entry level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices. Experience working in a call center or cash handling preferred. Advanced speaking and writing communication skills. Compensation: Hourly range for new hires is generally $21.00 - $24.11 for Las Vegas, NV. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned. Benefits you'll love: We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career! About the company: Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process. Western Alliance Bancorporation