Social Media Strategist

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

Join us in your new role as Social Media Strategist. In this role you will enhance the TDS brand persona by planning and executing social media campaigns that boost engagement and inspire action. The right candidate will be recognized as a thought leader with a unique brand voice. You will build meaningful connections with target audiences and leverage data for strategic decisions. Some key responsibilities of this role will include leading a cross-functional team, developing and implementing TDS' social strategy, managing social intelligence, platform strategies, content strategies, and social governance. You will also create long-term plans supporting company objectives, develop campaign strategies with performance metrics, and manage both external and internal social media communications.

Additionally, you will build relationships with social media platform representatives, key vendors, and agencies, serving as a social media expert for internal stakeholders, and mentoring and developing direct reports.

This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates.

Build comprehensive and innovative social media strategies.

Implement and oversee a multi-year strategic plan to maximize brand awareness.
• Lead the development and execution of social media campaigns across all platforms.
• Create and manage campaign plans and editorial calendars, analyze performance, and present insights to executives.
• Collaborate with stakeholders to align strategies, develop an analytics framework, and ensure consistent messaging and compliance with social media policies.
• Utilize social data to inform decisions, strategies, and process improvements.

Partner with various departments to develop and communicate monthly social media content packages that align with the company's vision and support cross-channel campaigns.

• Implement and lead social engagement programs to foster positive interactions, user-generated content, and testimonials.
• Identify opportunities to surprise and delight customers and create agile content in response to real-time trends.
• Develop and implement decision-making frameworks that integrate business and marketing strategies across all social media platforms.
• Ensure a favorable customer experience by maintaining appropriate tone, sentiment, and accurate messaging in external-facing content.

Develop strategies, guidance, and policy compliance measures on new and existing platforms when establishing a social presence or enhancing with utilization of new features.

• Develop strategies for new social media platforms and features.
• Monitor and analyze platforms to identify challenges and develop effective strategies.
• Report social media complaint trends and escalations to senior leadership.
• Lead and collaborate with third-party vendors, review vendor efficiency, and initiate RFPs.
• Assist in managing governance policies and ensure adherence to social media rules.
• Implement yearly social policy training; collaborate on policy development.
• Develop and implement social media compliance and security programs to meet SOX compliance.

Required Qualifications

• Bachelor's Degree or 4+ years professional work experience.
• 5+ years of experience in managing social media marketing campaigns and related platforms.

Other Qualifications

• Preferred degree in Marketing, Communications, Advertising, Public Relations.
• Preferred hands-on knowledge of Salesforce.
• Experience leading/managing CX/UX strategies, digital marketing, communication/content strategies, and digital analytics.
• Advanced strategic planning and project management skills in marketing, advertising, or corporate communications.
• Proven thought leadership, initiative, decision-making, and creative problem-solving abilities.
• Advanced presentation skills for findings, research, analysis, and information.
• Significant experience leading complex, high-impact cross-functional teams and projects.
• Proven leadership, guidance, and mentoring skills.
• Expert verbal and written communication abilities.
• Advanced knowledge of media operations, specialized publications, and editorial practices.

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what's listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs

Associates working 30 or more hours per week additionally have access to:

• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more!

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Pay Transparency

The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.