Director, Enrollment Services

(ON-CAMPUS - in-person position)

THE COLLEGE - About Orange Coast College

Orange Coast College (OCC) engages in a wide range of collaborative efforts aimed at fostering a culture of educational excellence and inclusivity. With a commitment to providing high-quality academic programs and student-centered support services, OCC creates an environment where all students can thrive. As a diverse and globally-minded institution, the college takes pride in initiatives that empower student communities by promoting cultural synergy across departments, including the Office of Student Equity, the Global Engagement Center, and the Multicultural Center.

OCC is a recognized leader in preparing students for transfer to four-year institutions and holds the prestigious designations of both a Hispanic-Serving Institution (HSI) and an Asian American, Native American, and Pacific Islander Serving Institution (AANAPISI). The college also boasts state-of-the-art facilities and is the first community college in Southern California to offer on-campus residential housing with over 300 apartment units, further enhancing the student experience.

Orange Coast College Employee-Student Demographic Information

Direct Link: Employee / Student Profile Comparison Dashboard

The Enrollment Services department at Orange Coast College consists of various operations and functions that provide direct support to students, faculty, staff, and educational partners. The Department includes services such as Admissions and Residency, Records management, Transcript Evaluations and Graduation, Faculty Services, Veterans Services, Registration, Identity Management, Student Accounts, and the college's Answer Center. This position provides oversight of Enrollment Services functions and team members. The Department coordinates and collaborates with other Student Services and Instructional departments, District operational teams, and Information Technology to support institutional compliance and ensure the successful implementation of strategies, technologies, and ongoing efforts that contribute to student access, success, and completion.

ABOUT THE DISTRICT

D.E.I.A. - Diversity, Equity, Inclusion, Accessibility, and Anti-Racism
The Coast Community College District (Orange Coast College, Golden West College, and Coastline) continues to strengthen our efforts around diversity, equity, inclusion, access, and anti-racism. Orange Coast College is focused on creating a culture of inclusive excellence by uplifting employees and students through an environment that is equitable, diverse, inclusive, and accessible. We have a strong focus and importance on D.E.I.A. and Anti-Racism (Diversity, Equity, Inclusion, Accessibility) and will be actively listening, assessing, and evaluating this throughout each stage of the application, recruitment, and interview process.

• Orange Coast College - Diversity, Equity, Inclusion, and Accessibility Page
• Orange Coast College - Diversity, Equity, Inclusion, & Accessibility Plan (DEIA)

Ideal candidates for this position share OCC's devotion to educating and improving the lives of our representative students, employees, and community populations. We currently enroll 17,102 students, the majority of whom are from racially minoritized populations: 36% of OCC's students are Latinx, 2% are African-American, 25% are Asian, less than 1% are Native American, 29% are White, and 5% are multiracial.

• Consults with Information Technology (IT) and participates in the development and enhancement of admissions, enrollment, and records modules and features within the integrated data management systems. Ensures the integrity of databases and the accuracy of accounts by developing access protocols and overseeing and conducting continuous testing.
• Resolves complex and difficult admissions and records processing, student accounts, grades, attendance, enrollment, reinstatement, and other petitions related to admissions and records. Resolves complex macro student accounts and records issues. Confers with students on their financial aid and/or student record files. Adjudicates complex registrations and applications. Issues final evaluations on a variety of items, such as and not limited to, instate eligibility, prerequisites, dismissal and re-admittance, and registration-related petitions.
• Organizes, prioritizes, assigns, manages, and evaluates the work performed in the Admissions and Records Office. Provides quality and audit reviews of work performed in the department; ensures training is provided to all staff as needed. Establishes departmental standards, priorities, and work plans.
• Coordinates and evaluates levels of services and quality in the office of admissions and records. Oversees activities of the office related to Veterans Certifying Official (VCO), graduation, faculty services, evaluations of academic coursework, etc.
• Directs and participates in the reporting of student information and related data to the appropriate agencies. Investigates, troubleshoots, and resolves data issues to assure data integrity.
• Provides leadership and works with staff to develop and maintain a high-performance, centralized, and responsive service to the District, its staff, and campus visitors. Supervises staff within labor contract provisions in a way that contributes to positive employee relations.
• Establishes standards for staff, monitors, coaches, and evaluates the performance of staff to departmental requirements and personal development targets. Monitors the work of staff and offers coaching for continuous performance improvement and development. Recognizes performance outcomes and takes action to address deficiencies. Participates in the recruitment and selection of staff.
• Plans, organizes, directs, and controls the college's Admissions and Records functions by planning, goal setting, coordinating, evaluating admissions and records, registration, awarding of degrees and certificates, veterans services, faculty services, and other areas assigned within the functions of the Admissions and Records Office.
• Directs and performs complex and responsible registration functions. Builds academic semester structures, including setting dates and legal deadlines.
• Remains current on recent state and federal legislation, state reporting requirements, and enterprise data management requirements pertaining to admissions, registration, records, fees, residency, and veterans. Stays up-to-date with all applicable regulations related to enrollment.
• Oversee the security of student records and procedures for faculty and student access to student records, consistent with FERPA regulations, State law, and college policy and procedures.
• Attend committee meetings as assigned and participate in related conferences and workshops as directed. Liaison and consult with Academic Deans on effective and compliant operational protocol to support institutional record keeping.
• Prepares, submits, and monitors the annual budget for departmental operations. Researches, proposes, and monitors approved budgets. Tracks expenditures for services, supplies, personnel, and equipment in accordance with established policies, procedures, and protocols.
• Leads program review and assessments for the office and recommends program improvement as the results of such assessments. Generates and analyzes data and reports to streamline processes related to enrollment management.
• Performs other related duties as assigned that support the objective of the position.
• Required to abide by all District policies and procedures, including Board Policy 3050 - Code of Professional Ethics.

Knowledge and Skills

• The position requires specialized and in-depth knowledge of regulations, rules, institutional systems, policies, educational codes, and guidelines governing community college admissions and records.
• Requires in-depth knowledge of regulations governing admissions, residency, enrollment, student fees, maintenance of instructor and student records, international students, veterans' affairs, transcript evaluation, certificate of achievement completion, graduation, and attendance accounting.
• Requires in-depth knowledge of major and course articulation and matriculation concepts.
• Requires in-depth knowledge of computerized student enrollment, attendance, accounts, and records systems and databases, as well as web-based enrollment and student transaction systems.
• Requires knowledge and understanding of the philosophy and objectives of the community colleges' mission.
• Requires knowledge of and skills in office methods and procedures, sufficient to evaluate and design work and information flow processes.
• Requires basic knowledge of financial record-keeping controls, practices, and procedures.
• Requires sufficient math skills to perform business math computations.
• Requires professional-level language skills to prepare written correspondence and reports used in external communications.
• Requires excellent communication skills to prepare reports, professional correspondence, and make presentations to a diverse audience.
• Requires well-developed human relations skills to build effective work teams, proactively resolve student problems, and portray a positive image of the College.

• Requires the ability to perform the essential responsibilities and functions of the position.
• Requires the ability to accomplish departmental objectives and perform assignments in any and all admissions and records processes.
• Requires the ability to develop, organize, manage, and coordinate the daily activities of an admissions and records department.
• Requires the ability to establish work standards and review the performance of staff.
• Requires the ability to learn, interpret, and apply the State Education Code, Government Code, Title 5, Board Policies, and other federal and state regulations as related to the responsibilities of the position.
• Requires the ability to assess effective enrollment management concepts and strategies, compile and evaluate data, prepare reports, charts, and graphs from a variety of sources and formats.
• Requires the ability to organize, plan, develop, and write new programs, and develop new concepts, analyze outcomes, and prepare clear and concise reports.
• Requires the ability to guide and motivate others toward goal achievement. Requires the ability to direct and facilitate the development of personal and team perspectives, and develop and deliver training programs.
• Requires the ability to enter commands to extract data and reports from student information
  systems.
• Requires the ability to develop and monitor budgets and maximize financial resources.
• Requires the ability to work collaboratively and productively with internal and external constituencies that come from diverse backgrounds.

• The general physical demands, working conditions, and essential job functions associated with this classification will be kept on file with the Office of Human Resources.
• Essential functions will vary by position.
• As defined by Title I of the Americans with Disabilities Act ("ADA") and California's Fair Employment and Housing Act ("FEHA"), the District shall engage in a timely, good faith interactive process with employees or employment applicants who are requesting or are in need of reasonable accommodations and, provide reasonable accommodations for employees or employment applicants who, because of their disability, are limited in or unable to perform one or more of the essential functions of their job in accordance with applicable state and federal law.

• The position requires a bachelor's degree with a major in education, business, public administration, or equivalent discipline and four to six years of administrative or supervisory experience in an admissions, enrollment, and records function.
• Or, any combination of education and experience that would provide the required equivalent qualifications for the position.

• Evidence of demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, geographic, gender, gender identity, and ethnic backgrounds of community college students. (California Code of Regulations Title 5 53022; Education Code Section 87360; Coast Community College District EEO Plan)

• May require a valid driver's license.

• Work is performed indoors, where minimal safety considerations exist.

• Note: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment VISA at this time.

(ON-CAMPUS - In-person position) This is a recruitment for a permanent, full-time classified management, 40-hour per week, 12-month per year position. The normal hours of work will be Monday through Friday, 8:00 am to 5:00 pm, with the flexibility to occasionally work evening hours and/or weekends, when necessary, to meet the needs of the department. The effective date of employment will be arranged with the supervisor. The District provides medical, dental, and vision insurance for the employee and eligible dependents, and life insurance for the employee. (Salary Schedule: DG-10)

• Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
• The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Coast Community College District policies, procedures, and Title IX. (Reference: BP/AP 5910)
• The Coast Community College District celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individuals interested in advancing the District's strategic diversity goals are strongly encouraged to apply.

The SELECTED CANDIDATE is required to complete the following before employment:

• Provide a Certificate of Tuberculosis Exam for initial appointment (Note: The certificate must be renewed every 4 years as a condition of continuing employment).
• Have fingerprints taken by a Live Scan computer at the candidate's expense. (Clearance must be received before the first day of employment)
• Present original documents for proof of eligibility to work in the United States.
• Participate in a new hire onboarding appointment with an Employment Services Representative.

• A complete Coast Community College District Online Employment Application.
• Responses to Supplemental Questions (please provide clear and detailed responses, as they will be carefully evaluated to determine the most qualified candidate(s) to be invited for an interview; please do not paste your resume, put "see resume" or "N/A", or leave blank).
• A Cover Letter highlighting your experiences relevant to this position and addressing the minimum and essential qualifications, including your demonstrated evidence of D.E.I.A. (Diversity, Equity, Inclusion, Accessibility). (PDF recommended).
• A Current Resume of professional experience and educational background. (PDF recommended).

Apply online at http://www.cccd.edu/employment

Reasonable Accommodations

Individuals who need reasonable accommodations in accordance with ADA should notify the Human Resources Office for assistance or email at accommodation@cccd.edu.

Selection Procedure

• All online applications received by the application deadline will be screened to determine which applicants meet the minimum qualifications as stated in the job announcement. Please note: Possession of the minimum qualifications does not ensure an interview.

• Applicants who meet the minimum qualifications and who are also deemed to possess the highest committee evaluation will be invited to an interview.
• If any travel is required for an applicant to participate in person during the interview process, this will be done so at the candidate's own expense.